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[birds chirping]
[crow cawing]
[somber music playing]
[faucet running]
[crow cawing]
[birds chirping]
[train rattling]
[somber music crescendos]
[door clicks open]
[male interviewer] We're gonna do a vulnerability assessment
for the coordinated entry program throughout the county.
[man sighs]
[interviewer] I'm going to ask you some questions
about your history of homelessness.
I'm also gonna ask you questions that'll help me understand
how you get things that you need, what you do when you need help.
Some of the questions may feel like I'm asking for personal information.
I'm not trying to make you uncomfortable. We ask everyone the same questions.
The more information you give me,
the better we are able to understand your situation and what your needs are.
All right. We'll just go ahead and get started then.
Sir, what kind of services do you need help with?
-I need a place. -[interviewer] Mm-hm.
An apartment or a house.
Right now, I'm mostly looking for psychiatric care,
and I'm working on my housing.
That's about it, really.
Once I get my housing, I have my base, and I'll be able to do what I need to do.
[interviewer] How long have you been experiencing homelessness?
It's been about four years for homelessness.
Four years for being homeless.
In November 2016, my brother put me up in the hostels for a couple of months,
but I just didn't want to burden him with another bill.
[sniffles] I started staying out in the streets.
I've been here for two years. That's too long.
[interviewer] Do you have family, and did you have contact with?
[sighs, sniffles]
[man shudders]
[quietly] Sorry. [clears throat]
[somber music plays]
[siren wailing in the distance]
[horns blaring]
[man] There's no medical tent today?
[Annie] What do you need? A Band-Aid?
Let me see if-- I got some stuff in the truck.
-What'd you do? Did you smash it? -No, it just got infected.
And I went yesterday to the hospital,
to general, and they numbed it and sliced it and drained it.
Oh, look. Ask Zia.
-Did she go with you? -She… She has a video.
[both laugh]
That's cool you're kicking it with her. She's so cool.
Yo, hey…
Last Tuesday I met her here.
[Annie] That's it?
-Yeah, like-- -Oh, man…
I wanna get off the streets for her.
Oh, man. I know! Does she seem to have her head on straight?
-She's gonna take me and walk me through-- -[background chatter]
[Annie] Can we not do this at the showers, please?
-Hey, Derek, what's going on, man? -Nothing's going on!
[Annie] Hey.
-You're here. -I'm right here. I'm always here.
-What's up with him? -[Derek speaks indistinctly]
[unsettling, ethereal music playing]
[phones ringing]
[traffic noises]
[music stops]
[woman 1] Do you remember the landlord's name
at the RV park in Arizona?
-[woman 2] Bonnie? -Yeah.
-[dog barks] -Thank you. Shut up.
-[woman 2 chuckles] -[dog barks]
You were working somewhere else when I first came, and I saw the girls.
[woman 1] I got to working again, and things just kinda fell apart.
'Cause the second you report
that you have enough money coming in to pay your rent
and pay all your bills, bam!
There goes most of your food stamps. All of a sudden,
the money that you had allotted to pay rent, now has to pay for food.
-[man] Yep. -Because what is an immediate concern?
Your child eating that night, or the rent that's due in two weeks?
I'm gonna feed my kid.
[woman 3 clicks tongue, sighs]
This is an extreme situation. We gotta get you guys into housing.
[woman 1] You know, this is funny-- You don't--
You… You gradually get into an extreme situation,
it doesn't seem as extreme.
[siren wailing in the distance]
[siren blaring]
[somber music resumes]
[woman] The public health and safety issues we've seen out there,
include the sanitation issues and risks of disease,
and then also shootings, other violence, and crime
that are, obviously, a hazard to the people living in the camps,
as well as the surrounding community.
And that's why we clean up locations.
So, if we need more manpower because it's a larger site, um,
we have that at our disposal.
[man] So, this week, we visited 31 sites across the city.
We made 50 contacts with individuals
and referred 19 people to shelters or alternative living arrangements.
[somber music continues]
[man 2] I think the resources that you guys are using
are the right entry points, uh,
to get these unsheltered individuals, uh, into the housing.
But while we have developed a lot of units
of permanent supportive housing, um, we're not keeping pace to the need.
[sirens wailing]
[music turns calmer]
[indistinct announcement over PA]
[door clicks shut]
[indistinct radio chatter]
-[man over radio] Copy. -[radio beeps]
[woman] Thank you.
[siren chirping]
-[indistinct chatter] -[R&B music playing over speakers]
[door buzzing]
[bed creaks]
[interviewer] How did you end up homeless?
Well, that's a long story. [chuckles]
Well, it really started, to be honest, from 9/11.
9/11 put me in a deep depression.
It was mainly because the cost of living is so high, especially in Hollywood,
that I can't afford to live in an apartment.
I lost my job, and the person I was staying with--
I couldn't pay my rent. They had no understanding,
so they kicked me out.
Disability.
Jail, prison, um, substance abuse, mental health issues, family issues.
Just a combination of things.
I came out as transgender my senior year in college,
and I kind of lost all of my family support.
I've been homeless since I was probably 19 or 20.
I went to go stay with my daughter for a while.
And, after that, I winded down here, um…
at the Union Rescue Mission. Yeah.
[interviewer] Do you think you're getting enough to eat?
There's been a couple of times where I felt my stomach
was gonna touch my back. [laughing] 'Cause I couldn't eat.
I was hungry and didn't… didn't have no money, no food.
I didn't know where to get no food from.
[fast-paced instrumental music playing]
[woman] Was this the one that was on sale for $5?
-[cashier] Four ninety-nine. -[woman] Hallelujah. Right on.
Well, I'm gonna cook for my kids.
That's really cool.
[woman] I'm gonna feed them, and I'm gonna feed them good. [laughs]
Total is twenty-six dollars and fifty-two cents.
[woman] Well, thank you. You have a good day.
Twelve ninety-nine, that's insane.
[man] But I didn't think about it.
[woman] Take that jacket off. I've got to wash it. It's filthy.
Yeah. I gotta empty it out.
[woman] So, for tomorrow I gotta go to school.
-And get my ID. -I could finish laundry tomorrow.
-[woman] Don't do laundry till Friday. -[man] Okay.
[man] Saturday night, before we turn in, dinner or a movie?
[woman] You tired?
-Exhausted. -[woman laughs]
[machine rumbling]
[girl] Hey, Mom.
I was just telling you that you're gonna be a grandma.
No, I still have to go to the doctors and confirm and find everything out,
but it's a big positivo, probably.
I don't know, Mom. I'll-- I'll talk about this later.
-[guy] What'd they say? -[girl] "Take care of yourself."
"Try getting into housing as fast as possible and be a family."
[train screeches by loudly]
[woman] All right, love you.
-I'll see you. [chuckles] -[man] Bye.
[woman] Call me. I love you.
["Midnight" by Coldplay playing]
♪ In the darkness ♪
♪ Before the dawn ♪
♪ In the swirling ♪
♪ Of this storm ♪
♪ When I'm rolling with the punches ♪
♪ And hope is gone ♪
♪ Leave a light ♪
♪ A light on ♪
Kind of bougie.
♪ Millions of ♪
♪ Miles from home ♪
♪ In the swirling ♪
♪ Swimming on ♪
♪ When I'm rolling with the thunder ♪
♪ But bleed from thorns ♪
♪ Leave a light ♪
♪ A light on ♪
♪ Leave a light ♪
♪ A light on ♪
[vocalizing]
♪ In the darkness ♪
♪ Before the dawn ♪
♪ In the darkness ♪
♪ Before the dawn ♪
♪ Leave a light ♪
♪ A light on ♪
♪ Leave a light ♪
♪ A light on ♪
[interviewer] Where do you usually sleep?
They have, uh, a dorm on the second floor,
um, and it's, like, 160 ladies. 'Cause it's bunk beds.
[interviewer] How often do you say you sleep outside?
I did four nights, and that was two years ago.
[sighs]
[interviewer] Do you know where to go for showers and laundry?
[voice wavering] I had to go to hotels to take showers
when the maids left the room.
And, um…
I kept going like that for a while.
I'm sorry.
[interviewer] Do you ever feel scared or unsafe?
I've been molested, I've been stabbed, I've been shot,
I've been run over. Like, I've been through a lot of stuff.
[interviewer] How many times have you been attacked
or beaten up since you've become homeless?
Oh, recently I've been--
Like, four or five.
[interviewer] Okay.
[somber instrumental music plays]
[faucet running]
[wheels scraping on asphalt]
[woman] How do you feel?
It feels good to be off the streets. I'll tell you that.
You wake up, you roll over,
you got your toilet right there and everything, huh?
Good morning!
Make me understand, Luis. Being that you just got your place,
and in six months, you're gonna be homeless again?
[Luis] Yeah, 'cause the rent is 700.
I was supposed to continue, but I can't afford that.
If not, the weather's nice enough out here that I could
set up a tent and break it up in the morning.
[woman] Nah. We're not gonna go backwards.
-We came too far to go backwards. -Yeah.
It ain't by choice if I do.
[man] What's up? You want water?
Water?
-[man 2] Thank you. -[man 1] You got it.
Patty, have you been in touch with Anna?
Uh… I'm not sure. But I'm trying to go somewhere where I'm not--
[sniffles]
It's okay. It's okay.
Was it-- What's his name? Mike?
Yeah. Okay.
It's been getting bad? Yeah.
All right.
I got this scar from him.
Okay.
Was it recent? Okay.
It was, like, a week or two ago.
-The last time when I seen her. -Last time he was here. Okay.
-[woman] It was big, she had a big-- -Okay.
Where's he at? Is he around?
-Yeah, somewhere. -It's okay.
-And then today he hit me in the face. -Okay.
[dog whimpering]
-[Patty] He's gonna end up killing me. -I know. You gotta get out.
[dog whimpering]
[man] Hey, I'm out here at the basin.
Yeah, Patty has been in a situation with Mike.
She got beat up again.
Is there any way that, while I'm out here, you can talk to somebody to see
if we can get her into Bridge? She'll go today. She wants to get away.
[woman] What do you want to eat for dinner?
-[boy] Bacon, eggs, and grits. -[girl] Potatoes!
-Bacon, eggs, and grits. -[woman] That's breakfast food, though.
[girl laughs]
Give me a hug. Okay. Bye, y'all. Have a good day at school.
[woman 2] From the moment I met you, you didn't share anything.
You were just trying to move forward.
I see you go to the grocery store every night,
when we serve food here, to get food for your kids
and come and make dinner for them every night.
Because I try not to lose our family in homelessness.
Like, despite the situation, Momma got you.
Right. So, let's talk about your story.
Okay.
Nine months ago, my ex started stalking me.
He kicked my door in, and he pistol-whipped me, and he raped me.
Um, and I'm currently 32 weeks pregnant as a result of that.
So, when I was in the hospital,
I had black eyes, I was fucked-up-looking,
and the Urban League here, they were able to get me in the hotel.
I didn't qualify for any supportive services.
I couldn't sign up for housing. I was not considered homeless.
-[woman 2] Because you were in a hotel. -A hotel that the agency paid for me.
So, they put us for six weeks in a hotel.
I could financially afford to pay for two weeks myself in the hotel,
and then we were in a situation where I didn't have money
and nowhere else to go. So we slept outside for three days,
and then I was able to get into a place called the Center of Hope.
It's like a one-room facility, and you sleep on mats on the floor.
Um, there are no shower facilities.
So, I made it be like we were camping.
And we had to be out of the place by 6:30, seven o'clock every morning.
Rain or shine, we had to leave.
So, I didn't want my kids to know. I didn't want people to know.
So I would go to Safeway and get them something to eat
and bathe them in the bathroom. [sniffles]
I would take turns with them
so I could go in the bathroom and wash them up and brush their hair.
'Cause I didn't want people to look at my kids.
I didn't wanna just be walking the streets.
And then we would wait around for the library to open,
'cause the library opens at 9:00.
[inhales] And I could take my babies in there,
'cause it was warm… [sobbing]
…and they could play video games and watch TV,
and so they didn't understand what the struggle was.
So, that's what I did every day.
[woman 2] Jeez.
That's why I don't wanna be in a position that I need anybody for anything.
-[woman 2] Right. -I will not do this again.
[woman 2] Right.
[intense music playing]
[fast-paced instrumental music playing]
[sirens wailing]
[man] You guys, get your stuff. They're coming down here. They're coming.
[siren wailing]
[banging on desk]
-[man 2] Calling order, please. -Check.
[woman] Item 8A requests approval of a resolution authorizing
the Department of Homelessness
for the proposed Embarcadero SAFE Navigation Center.
[helicopter thrumming overhead]
[officer] We're going to set up a perimeter, all encampments.
We just found too many hazardous materials,
so we have a crew out here to remove that right now.
[woman 2] We need to be allowing homeless shelters
in every single neighborhood across the city.
[man 1] Get all your stuff out.
Get it out. At least get your tents and all that stuff out of here.
[man 3] This 200-bed Navigation Center will act as a magnet
and will import a massive homeless population
and will harm the surrounding neighborhood.
[man 1] I asked them, "Where do you want them to go?"
There's nowhere for anyone to go. Where are they supposed to go?
[siren wailing]
[man 4] I have never seen a mayor jam down the throats
of a neighborhood a project
when the neighborhood was 95% opposed.
[siren wailing]
[man 5] I was just called a racist
for not wanting things like drug use, drug sale,
importing additional homeless into our neighborhood.
Yeah, I don't think a lot of people want those things in their backyard.
[people chanting] People are dying in your front yard!
People are dying in your front yard!
[solemn music playing]
There's a better life out there, Patty. There's a better life.
You just gotta believe, and you gotta work, you know?
And I'm a paycheck away from being in the tent right next to you, girl, so…
It can happen to anybody. You know? It really can.
[Patty] Here we go.
Hey.
[dog sniffing]
Okay.
[interviewer] Uh, what are your plans for housing?
Oh…
I plan on getting a house and staying in it.
If I can get housing,
I will definitely be leaving this shelter here.
I would be in a better environment.
I can actually eat more, shower more.
Every time I get an apartment, I always end up homeless again.
So, at this point, I just want to get a van, a big van, or an RV,
and something that I own that they can't take from me, you know?
[interviewer] Is anyone helping you apply for housing?
Mm-mm.
[man] Right now, I'm waiting. I'm in a mental health program,
and they helped me get my Section 8 voucher, so
I'm just waiting for whatever they have to do.
[interviewer] Are there any other goals that you want to work on?
[blubbers] If, like, I can get a place
and do what I have to do to keep my head, like,
out of the street mind.
[voice breaking] But that's all I-- Like, to be honest, that's all I know.
[interviewer] Okay.
I really want
to be stable,
and…
have my family around me like I used to.
I've always had that desire to get off the streets.
It's just been hard.
I'm not trying to bother anybody, you know, burden anybody.
And when police used to wake us up and rustle us up,
"You can't be here."
I used to tell them, "I do the same things you do."
I wash my teeth. I gotta eat.
The only thing for me, everything is spread out.
Everybody else just got it inside, in one spot.
But I do the same things everybody else does.
Nothing different.
[man] We're all in this ship, and we're still sinking.
[woman] Particularly in high-cost cities like ours, I mean,
we are not reaching enough people,
and Oakland's homelessness has doubled in four years. Doubled.
[man] That especially hits hard certain communities.
If you're African-American, or if you've ever served time,
there's even a greater likelihood.
And then, of course, COVID-19 hits.
Everyone sees the tsunami of homelessness coming
because nobody can pay the rent
and those eviction moratoriums are gonna run out.
[man] This requires a different level of commitment,
and we need a FEMA-like response to this.
How do we make sure there is a right to housing in California?
We have a lot of work to do, but cities and counties can't do it alone.
[woman] These heartbreaking stories have got to come to some dramatic,
necessary change.
["Endless Road" by Angel Olsen playing]
♪ Well, every road I see ♪
♪ Leads away from me ♪
♪ There's not a single one ♪
♪ That leads me home ♪
♪ The road keeps saying ♪
♪ Friend, come see what's round the bend ♪
♪ So is it any wonder that I roam? ♪
♪ All the places I have been ♪
♪ Keep calling me back again ♪
You're a good girl.
♪ Down in the pines ♪
♪ I hear the cold winds blow ♪
♪ My heart keeps telling me ♪
♪ Footloose and fancy-free ♪
♪ And the road goes by ♪
♪ And calls me as it goes ♪
♪ Well, maybe somewhere There's a someone ♪
♪ Waiting there with a smile ♪
♪ And maybe there'll be a place ♪
♪ To stop and rest awhile ♪
♪ And maybe you weren't meant to be ♪
♪ Just a rolling stone ♪
♪ And there's a road to travel on ♪
♪ That leads you back to home ♪
♪ Oh, but I'll keep traveling on ♪
♪ Keep looking at the dawn ♪
♪ Till I can lay this lonesome body down ♪
[song continues over speakers] ♪ And when that day has come ♪
♪ I nevermore will roam ♪
♪ And every road I see will lead me home ♪
[Luis] Ready for nite-nite, Luna?
All right. [exhales]
Tomorrow's another day.
Luna, what are we gonna watch?
[indistinct dialogue over phone]
[somber music plays]