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Downloaded from
YTS.MX

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This program is rated G

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and is suitable for
general audiences.

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Official YIFY movies site:
YTS.MX

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[uptempo music]

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♪ My favorite holiday ♪

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♪ It means so much more
than words can say ♪

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♪ And I claim ♪

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♪ That Christmas is
a magic day ♪

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♪ Sometimes I tend to forget ♪

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♪ What glory this
holiday represents ♪

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♪ But it's better to say ♪

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♪ That Christmas is
a magic day ♪

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♪ Yes, every time the
snow is falling down ♪

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♪ And it is cold outside ♪

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♪ We gather round
the fireplace ♪

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♪ And no one cares
about yesterday ♪

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♪ My favorite holiday ♪

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♪ It means so much more
than words can say ♪

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♪ And I claim ♪

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[dramatic orchestral music]

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[holiday music]

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Oh, wait Charlie.

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- Hi.
- Hi.

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- Morning.
- Morning.

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So what are we thinking?

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Are we moving offices?

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Are they getting rid of
the vending machines?

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Okay Steph, I don't think
either of those

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are worthy of an
emergency meeting.

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Speak for yourself.

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I just wish they'd laid
it out in an email,

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instead of springing it
on us like this.

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About a month ago,

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Gertrude asked me to pull
all the sales reports

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for the past three years.

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That's not that unusual, is it?

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No, it's not that unusual,

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but the numbers were so bad.

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Well, how bad are we talking,
like potential layoffs?

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Maybe.

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I mean, she didn't say.

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[Steph] Now I'm
starting to worry.

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Good morning.

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Merry Christmas.

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Okay, let's try not to panic.

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Maybe they're going to
give us Christmas bonuses.

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With revenue down 18%?

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Good point.

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Maybe David is going to grace
us with an early retirement.

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Steph, he's not that bad.

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Are you kidding?

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He hovers over that
merchandise department

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like the Grinch trying to
steal Christmas.

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What's that now?

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David.

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Hi.

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Didn't see you there.

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I was just headed to the
meeting and I heard my name.

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Speaking of the meeting,

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do you know what it's about?

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No, but I got a hunch.

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Is that the board?

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That's the board.

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Ah, there you are.

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Thank you for coming in.

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So everyone, you'll remember

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our head of strategy and
marketing, David,

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our merchandising manager, Stephanie,

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and our lead data analyst, Charlie.

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Have a seat.

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Okay everyone, let's
get to work.

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I know it's unusual for us
to be springing

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a board meeting on
you like this,

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but we are in
unprecedented times.

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I thought we would start by
reviewing those sales reports

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that you worked up for me, Charlie.

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Yes, absolutely, I have them.

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So on screen you can see a
summary of our sales reports

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for the last 12 quarters.

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Unfortunately, we notice
a fairly steady decline

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in revenues in most of
our locations.

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However, we haven't
gotten the results

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from our place structure strategy
yet, so bear that in mind.

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Respectfully, those numbers

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don't even look close
to stabilizing.

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That's true.

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However, we haven't seen the
impact of holiday sales either.

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We just need more time.

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Do we have time?

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That's the real question.

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Personally, I think
that this is the moment

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to consider moving
exclusively online.

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I've taken the liberty of putting
together a transition plan

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that would have all of our
brick and mortar stores

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off of the payroll by spring.

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What?

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Is that something the board
is actually considering?

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Everything's on the
table right now.

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Do you have the data for
our online sales?

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Yes I do, and they are
trending upward,

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but I don't think closing
our stores is a good idea.

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People don't know what they want

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until they have it in
their hands.

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Actually, we have an
algorithm for that.

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Algorithms need data
to push trends.

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Our stores set them.

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I mean, that's our brand.

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If we close our stores,
we're a wholesaler.

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Is that what the company wants?

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Are you suggesting we
ignore the fact

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that all our stores
are hemorrhaging money?

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Well,

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not all, actually.

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This is store 24 in Jersey City.

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It's the only one on our roster

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that is showing a steady
increase in revenue.

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I know this store,
it's an outlier.

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Or maybe we can learn
something from them.

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I know exactly what we
can learn from them.

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David, let's hear her out.

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Go on, Charlie.

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Thank you.

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I'm just saying it's clear
that this store

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is doing something different.

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They've exceeded our
projections for the area

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the last three years in a row.

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We could go there,
investigate their strategy,

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apply it to the rest
of our stores.

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Big Teddy Toy Company
employs thousands of people

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across North America, most
of whom work in retail.

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And I think we owe it to
them to pursue every avenue

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before making such a
big decision,

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especially this time of year.

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It's Christmas.

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It's decided then.

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Charlie, you go to store 24,

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report back what they're
doing differently.

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Me?

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Oh, I just analyze data.

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Right.

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But if you can
correlate the sales

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to actual, tangible,
in-store efforts,

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then we have something to go on.

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If not, then perhaps
David is right,

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and this store is
just an anomaly.

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I guess I will head there first
thing in the morning then.

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Perfect.

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See if you can wrap this
up by Christmas Eve.

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Oh, absolutely.

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[Gertrude] Good
meeting everyone.

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Good luck in Jersey City.

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Thank you.

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Don't be surprised if it
doesn't work out.

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We all know moving online
is inevitable.

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We'll just have to agree to
disagree, won't we David?

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Yeah, and hope we all have
jobs by the time you're done.

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Merry Christmas, Charlie.

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Merry Christmas.

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What just happened?

161
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You knocked it out of
the park is what?

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00:06:59,467 --> 00:07:01,533
No, I have to tell
Gertrude I can't do it.

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I'm supposed to visit my
mom in Seattle

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for Christmas this year.

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So, you get your research
done before Christmas Eve.

166
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No problem.

167
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What research, Steph?

168
00:07:08,667 --> 00:07:10,367
I don't even know what
I'm looking for.

169
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Yet, you'll figure it out,
you always do.

170
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But what if I don't?

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And that's so many
closed stores.

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So many people out of jobs.

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Just focus on the
little details.

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It's what you're good at,

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and it's what makes
you so smart.

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It's what makes you a
good toy designer, too.

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What?

178
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No, that's,

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it's just a hobby.

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For now.

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Forever.

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Look, once you figure out
what's up with this store,

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you'll be well positioned

184
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to pitch your toy
line to Gertrude.

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00:07:39,967 --> 00:07:42,033
Steph, I love you,

186
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but when I say I have
bigger fish to fry,

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I mean giant Goliath-sized fish.

188
00:07:47,934 --> 00:07:48,867
I'm just saying.

189
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Please let it go.

190
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Fine.

191
00:07:51,467 --> 00:07:52,967
You win, this time.

192
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I am going to start by
emailing the store's manager.

193
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Good luck.

194
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Thanks.

195
00:07:57,500 --> 00:08:00,867
[light orchestral music]

196
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[knocking on door]

197
00:08:45,934 --> 00:08:49,166
Hello, this is Charlie
Sawyer from corporate.

198
00:08:49,300 --> 00:08:52,633
I'm outside the store and
it seems to be locked.

199
00:08:52,767 --> 00:08:55,834
So as soon as you get
this, please call me back.

200
00:08:55,967 --> 00:08:57,700
Hope everything's all right, bye.

201
00:08:59,166 --> 00:09:02,667
[light orchestral music]

202
00:09:07,367 --> 00:09:09,333
- [Man] Hi there.
- [Charlie gasping]

203
00:09:09,467 --> 00:09:10,333
Can I help you?

204
00:09:10,467 --> 00:09:11,633
Yes, I have a meeting.

205
00:09:11,767 --> 00:09:12,967
Oh, you must be one of
our seasonals.

206
00:09:13,100 --> 00:09:15,033
I mean you're a little
early, but please come on in.

207
00:09:15,166 --> 00:09:16,333
Marta can help you at
the front desk.

208
00:09:16,467 --> 00:09:17,600
I'm actually-

209
00:09:17,734 --> 00:09:19,433
If you have any idea how
to put up window displays,

210
00:09:19,567 --> 00:09:20,433
she'll probably have you
help with one of those.

211
00:09:20,567 --> 00:09:22,867
No, this place, oh no, no, no.

212
00:09:23,000 --> 00:09:25,367
No, well listen, we got
plenty of good people inside.

213
00:09:25,500 --> 00:09:27,166
Okay, they can help you out.

214
00:09:27,300 --> 00:09:28,166
After you.

215
00:09:28,300 --> 00:09:29,367
I, uh, thank you.

216
00:09:32,900 --> 00:09:33,767
All right, so,

217
00:09:33,900 --> 00:09:35,700
over here we have the coats.

218
00:09:37,033 --> 00:09:40,333
Coffee's over there, and right
next to it is the front desk.

219
00:09:40,467 --> 00:09:41,333
Morning, Ray.

220
00:09:41,467 --> 00:09:42,333
Morning.

221
00:09:42,467 --> 00:09:43,867
Marta, my assistant manager.

222
00:09:44,000 --> 00:09:45,600
She has this place running
like a well-oiled machine.

223
00:09:45,734 --> 00:09:46,633
Don't you, Marta?

224
00:09:46,767 --> 00:09:48,066
Now, we're a team.

225
00:09:48,200 --> 00:09:49,200
You must be one of
the seasonals.

226
00:09:49,333 --> 00:09:50,667
Yeah, and she's early.

227
00:09:50,800 --> 00:09:51,767
Like you already.

228
00:09:51,900 --> 00:09:52,834
Could you please put that
on the shelf right there.

229
00:09:52,967 --> 00:09:53,834
Thank you.

230
00:09:53,967 --> 00:09:55,433
- Sure.
- Message for you, boss.

231
00:09:55,567 --> 00:09:56,433
Boss?

232
00:09:56,567 --> 00:09:57,433
Someone from corporate.

233
00:09:57,567 --> 00:09:58,433
I don't wanna hear this.

234
00:09:58,567 --> 00:09:59,700
Oh, what now?

235
00:09:59,834 --> 00:10:01,633
Are they mad that I swapped
out that game we used to play?

236
00:10:01,767 --> 00:10:03,200
It blew over in the wind
every time the door opens.

237
00:10:03,333 --> 00:10:05,000
So if you'll excuse me, I
just gotta listen to this.

238
00:10:05,133 --> 00:10:07,800
Oh, you don't have to
listen to that.

239
00:10:07,934 --> 00:10:08,800
Oh yes I do.

240
00:10:08,934 --> 00:10:10,467
If corporate calls and I
don't respond,

241
00:10:10,600 --> 00:10:13,166
they'll probably send
somebody down here.

242
00:10:13,300 --> 00:10:14,200
Play it.

243
00:10:14,333 --> 00:10:17,633
Hello, this is Charlie
Sawyer from corporate.

244
00:10:17,767 --> 00:10:21,166
I'm outside the store and
it seems to be locked.

245
00:10:21,300 --> 00:10:23,767
So as soon as you get
this, please call me back.

246
00:10:23,900 --> 00:10:25,667
Hope everything's all right, bye.

247
00:10:29,734 --> 00:10:30,800
Was that you on the?

248
00:10:33,033 --> 00:10:35,100
Yes.

249
00:10:35,233 --> 00:10:37,567
I'm not a seasonal employee.

250
00:10:37,700 --> 00:10:39,567
I'm from the planning
and analysis department,

251
00:10:39,700 --> 00:10:41,567
and corporate did send me here.

252
00:10:41,700 --> 00:10:43,533
We had a scheduled
meeting at 9:00 a.m.

253
00:10:43,667 --> 00:10:44,567
I wasn't aware of any meeting.

254
00:10:44,700 --> 00:10:45,567
Did I have a meeting?

255
00:10:45,700 --> 00:10:46,567
[Marta] Nope.

256
00:10:46,700 --> 00:10:47,633
I emailed you about it
yesterday afternoon.

257
00:10:47,767 --> 00:10:49,166
I don't check my
messages after hours.

258
00:10:49,300 --> 00:10:50,934
So what exactly is this about?

259
00:10:51,066 --> 00:10:53,133
Well, I'm not sure if
you're aware of this or not,

260
00:10:53,266 --> 00:10:56,467
but your store is our company's
best performing location.

261
00:10:56,600 --> 00:10:58,000
And corporate is very
interested to know

262
00:10:58,133 --> 00:10:59,333
what you do different,

263
00:10:59,467 --> 00:11:01,533
and if your strategy can
be replicated,

264
00:11:01,667 --> 00:11:03,300
we are gonna apply it
company wide.

265
00:11:04,500 --> 00:11:05,834
And how are you planning
on doing that?

266
00:11:05,967 --> 00:11:10,734
I would like to stay and
observe for about a week or so.

267
00:11:10,867 --> 00:11:14,166
It's Christmas, this is the
busiest time of the year.

268
00:11:14,300 --> 00:11:15,266
Look, no offense,

269
00:11:15,400 --> 00:11:17,300
but we don't really have
time to babysit anyone.

270
00:11:17,433 --> 00:11:19,166
You will not have to babysit me.

271
00:11:19,300 --> 00:11:21,233
I promise I will be out
of your hair.

272
00:11:21,367 --> 00:11:24,200
Fly on the wall, you won't
even notice me.

273
00:11:24,333 --> 00:11:26,333
Right.

274
00:11:26,467 --> 00:11:29,467
No, I -

275
00:11:32,500 --> 00:11:36,633
Starting.

276
00:11:36,767 --> 00:11:40,066
Wow, look, you seem like
a really nice person.

277
00:11:40,200 --> 00:11:42,400
Okay, but I don't feel that
this meeting is necessary,

278
00:11:42,533 --> 00:11:44,266
so I'm just gonna
get back to it.

279
00:11:45,467 --> 00:11:46,500
Okay yeah.

280
00:11:46,633 --> 00:11:50,633
It's just, it's not
really up to you, or me.

281
00:11:50,767 --> 00:11:52,667
These orders are from
the CEO herself.

282
00:11:52,800 --> 00:11:55,533
So I'd like to start by
looking at the numbers.

283
00:11:55,667 --> 00:11:57,033
Do you have an office?

284
00:11:58,533 --> 00:12:00,333
Yeah.

285
00:12:00,467 --> 00:12:02,300
Right this way.

286
00:12:02,433 --> 00:12:03,533
Around the boxes.

287
00:12:03,667 --> 00:12:04,533
Nice to meet you.

288
00:12:04,667 --> 00:12:05,567
Yeah.

289
00:12:05,700 --> 00:12:07,800
[Charlie] Nice to meet you.

290
00:12:07,934 --> 00:12:11,433
[bright orchestral music]

291
00:12:20,400 --> 00:12:21,266
So, this is it.

292
00:12:21,400 --> 00:12:22,867
You know, it's not a high rise

293
00:12:23,000 --> 00:12:24,166
with the view of the park, but.

294
00:12:24,300 --> 00:12:25,400
It's fine.

295
00:12:25,533 --> 00:12:27,133
It's great.

296
00:12:27,266 --> 00:12:29,266
Thank you.

297
00:12:29,400 --> 00:12:31,767
If you need anything,
I'll be at the front.

298
00:12:33,667 --> 00:12:36,000
Sorry, where's the computer.

299
00:12:36,133 --> 00:12:37,800
What computer?

300
00:12:37,934 --> 00:12:39,166
With the sales reports?

301
00:12:39,300 --> 00:12:40,467
Oh yeah, sales reports.

302
00:12:40,600 --> 00:12:42,734
Yeah.

303
00:12:42,867 --> 00:12:44,066
There ya are,

304
00:12:44,200 --> 00:12:46,400
I file by hand and then Marta
takes it home quarterly,

305
00:12:46,533 --> 00:12:48,867
and logs it to corporate.

306
00:12:49,000 --> 00:12:51,000
Why would you log it by hand?

307
00:12:51,133 --> 00:12:53,400
Because computers crash
and paper's reliable.

308
00:12:55,300 --> 00:12:57,467
Yeah, okay, of course.

309
00:12:57,600 --> 00:12:58,934
Oh, here you go.

310
00:13:01,633 --> 00:13:02,800
That should set you up.

311
00:13:05,266 --> 00:13:06,467
All right.

312
00:13:11,500 --> 00:13:15,467
[sentimental orchestral music]

313
00:13:23,166 --> 00:13:27,900
Okay.

314
00:13:28,033 --> 00:13:29,800
You got this, Charlie.

315
00:13:31,233 --> 00:13:33,900
Oh, there's more.

316
00:13:38,934 --> 00:13:41,000
Just keeps on going.

317
00:13:41,133 --> 00:13:42,000
Good morning team.

318
00:13:42,133 --> 00:13:43,433
It's gonna be another
big one today,

319
00:13:43,567 --> 00:13:46,800
so I say we keep the line up
short and the aisle's clean.

320
00:13:46,934 --> 00:13:48,900
Other than that, have
a great day.

321
00:13:49,033 --> 00:13:51,066
[holiday orchestral music]

322
00:13:51,200 --> 00:13:52,633
Hi Uncle G.

323
00:13:52,767 --> 00:13:54,166
Hey, good morning Em.

324
00:13:54,300 --> 00:13:55,300
Down low.

325
00:13:55,433 --> 00:13:56,300
How you doing?

326
00:13:56,433 --> 00:13:57,400
Oh, good.

327
00:13:57,533 --> 00:13:58,834
I remembered to pack my
homework this morning.

328
00:13:58,967 --> 00:14:01,266
So my day is already looking up.

329
00:14:01,400 --> 00:14:02,266
Well, that's great.

330
00:14:02,400 --> 00:14:03,433
Thanks for taking her.

331
00:14:03,567 --> 00:14:04,800
My vendor from Newark
canceled her delivery on me

332
00:14:04,934 --> 00:14:07,033
last minute, so I've
gotta go pick it up.

333
00:14:07,166 --> 00:14:08,200
You sure you don't mind
driving her to school?

334
00:14:08,333 --> 00:14:09,533
Not at all.

335
00:14:09,667 --> 00:14:11,400
Finish a few things around the
store and then I'll take you.

336
00:14:11,533 --> 00:14:12,633
I'd call you a saint,

337
00:14:12,767 --> 00:14:14,367
but that would mean admitting
I'm the inferior sibling,

338
00:14:14,500 --> 00:14:15,734
so I won't.

339
00:14:15,867 --> 00:14:16,734
I love you.

340
00:14:16,867 --> 00:14:17,734
Love you, Mom.

341
00:14:17,867 --> 00:14:18,734
Be good, okay?

342
00:14:18,867 --> 00:14:21,700
Drive safe.

343
00:14:21,834 --> 00:14:24,300
So you know that Santa
house I'm building?

344
00:14:24,433 --> 00:14:25,467
I do.

345
00:14:25,600 --> 00:14:27,700
I'm trying to decide how
many rooms should go in it.

346
00:14:27,834 --> 00:14:29,233
That's a very
important question.

347
00:14:29,367 --> 00:14:30,367
What'd you decide?

348
00:14:30,500 --> 00:14:33,266
Well, I asked my teacher
if Santa had any siblings,

349
00:14:34,834 --> 00:14:36,667
'cause they don't need
their own rooms, right?

350
00:14:36,800 --> 00:14:37,667
You know what, I never
thought of that,

351
00:14:37,800 --> 00:14:39,367
but that's a great question.

352
00:14:40,500 --> 00:14:41,700
So what did she say?

353
00:14:41,834 --> 00:14:42,967
It's not in the literature.

354
00:14:43,100 --> 00:14:45,233
Oh, it's not in the literature.

355
00:14:46,467 --> 00:14:49,900
[light orchestral music]

356
00:14:58,700 --> 00:15:02,200
All right, what's up with her?

357
00:15:02,333 --> 00:15:03,667
Don't you worry about it, okay?

358
00:15:03,800 --> 00:15:04,967
How about you go get some
hot chocolate?

359
00:15:05,100 --> 00:15:05,967
Really?

360
00:15:06,100 --> 00:15:06,967
Yeah, really.

361
00:15:07,100 --> 00:15:08,033
But listen, only get like

362
00:15:08,166 --> 00:15:09,734
three marshmallows this time,
okay?

363
00:15:09,867 --> 00:15:11,867
Save some for the rest of us.

364
00:15:12,000 --> 00:15:14,100
Can't make any promises.

365
00:15:15,133 --> 00:15:16,567
It's Marta, right?

366
00:15:16,700 --> 00:15:17,600
That's me.

367
00:15:17,734 --> 00:15:19,000
I'm really sorry about earlier.

368
00:15:19,133 --> 00:15:20,500
Don't even mention it.

369
00:15:20,633 --> 00:15:22,834
Are you finding everything
you need back there?

370
00:15:22,967 --> 00:15:24,200
I know Grant's a
little old school

371
00:15:24,333 --> 00:15:25,467
in the recordkeeping department.

372
00:15:25,600 --> 00:15:27,200
Yeah, no kidding.

373
00:15:27,333 --> 00:15:29,000
Actually, he mentioned
that you might have

374
00:15:29,133 --> 00:15:30,767
some digital copies at home.

375
00:15:30,900 --> 00:15:32,100
Oh yeah, I do.

376
00:15:32,233 --> 00:15:34,700
I can send 'em over
tonight if you want.

377
00:15:34,834 --> 00:15:35,867
That would be wonderful.

378
00:15:36,000 --> 00:15:36,867
Thank you so much.

379
00:15:37,000 --> 00:15:38,200
You're welcome.

380
00:15:38,333 --> 00:15:41,767
And Charlie, try not to
let Grant get to you.

381
00:15:41,900 --> 00:15:43,800
He can be stubborn as an ox,
that one,

382
00:15:43,934 --> 00:15:45,533
but he comes by it honestly.

383
00:15:45,667 --> 00:15:47,700
He grew up helping his
grandfather run a store,

384
00:15:47,834 --> 00:15:50,367
so he's got his own way
of doing things.

385
00:15:52,166 --> 00:15:54,000
And you didn't hear it from me,

386
00:15:54,133 --> 00:15:56,967
but if you're looking for a
way to get on his good side,

387
00:15:57,100 --> 00:15:58,367
he loves the candy cane bark

388
00:15:58,500 --> 00:16:00,200
from the Pale Blue Dot
down the street.

389
00:16:00,333 --> 00:16:01,200
Oh great.

390
00:16:01,333 --> 00:16:03,567
Do they sell it by
the truckload?

391
00:16:03,700 --> 00:16:05,734
He'll come around, don't worry.

392
00:16:05,867 --> 00:16:08,000
He always does.

393
00:16:08,133 --> 00:16:09,333
Thank you for the tip.

394
00:16:09,467 --> 00:16:10,533
Anytime.

395
00:16:10,667 --> 00:16:14,133
[soft instrumental music]

396
00:16:23,867 --> 00:16:25,300
You're still here.

397
00:16:25,433 --> 00:16:26,300
Yeah.

398
00:16:26,433 --> 00:16:27,533
Can't close up till you go home,

399
00:16:27,667 --> 00:16:29,667
and didn't want anybody
else to stay late, so.

400
00:16:31,367 --> 00:16:32,233
Right.

401
00:16:32,367 --> 00:16:34,533
Sorry about that.

402
00:16:34,667 --> 00:16:36,000
What are you doing?

403
00:16:36,133 --> 00:16:38,166
Just readjusting these displays.

404
00:16:39,367 --> 00:16:41,000
You're gonna rat me out,
are you?

405
00:16:42,033 --> 00:16:43,667
You know, contrary to
popular belief,

406
00:16:43,800 --> 00:16:45,033
just because I work at corporate

407
00:16:45,166 --> 00:16:47,600
doesn't mean I have all the
display manuals memorized.

408
00:16:48,767 --> 00:16:50,633
Sure you don't.

409
00:16:50,767 --> 00:16:55,233
Thank you.

410
00:16:55,367 --> 00:16:58,000
Although, that's a lot
lower than this picture.

411
00:17:10,500 --> 00:17:15,367
Please, join me.

412
00:17:15,500 --> 00:17:16,767
Okay.

413
00:17:20,800 --> 00:17:23,233
Now, all these displays

414
00:17:23,367 --> 00:17:25,433
are focused on getting the
wrong person's attention.

415
00:17:28,133 --> 00:17:29,233
That's smart.

416
00:17:29,367 --> 00:17:30,900
I wonder if I could
use that data

417
00:17:31,033 --> 00:17:32,600
and correlate it with
increased sales.

418
00:17:33,767 --> 00:17:35,200
Look, I don't need the
data to know that it works.

419
00:17:35,333 --> 00:17:36,734
And quite frankly, it's
not about the business,

420
00:17:36,867 --> 00:17:38,467
it's about the kids.

421
00:17:38,600 --> 00:17:40,066
Of course.

422
00:17:40,200 --> 00:17:41,900
But if I can't prove it
with numbers.

423
00:17:42,033 --> 00:17:43,266
Numbers, yeah.

424
00:17:43,400 --> 00:17:44,266
Fine.

425
00:17:44,400 --> 00:17:45,367
Look,

426
00:17:45,500 --> 00:17:46,834
I know we got off on
the wrong foot,

427
00:17:46,967 --> 00:17:48,900
and it may not seem so,

428
00:17:49,033 --> 00:17:50,700
but I'm here to help.

429
00:17:50,834 --> 00:17:51,734
Well, I mean, according to you,

430
00:17:51,867 --> 00:17:53,300
we don't really need
any help and,

431
00:17:54,667 --> 00:17:55,600
it's getting late,

432
00:17:55,734 --> 00:17:57,066
so, you're probably tired.

433
00:18:00,767 --> 00:18:03,834
Goodbye.

434
00:18:03,967 --> 00:18:05,133
Goodnight.

435
00:18:13,967 --> 00:18:17,500
[bright orchestral music]

436
00:18:26,734 --> 00:18:27,934
Morning.

437
00:18:28,066 --> 00:18:28,967
Good morning.

438
00:18:29,100 --> 00:18:30,033
[woman] Can I help you
find something?

439
00:18:30,166 --> 00:18:31,633
Yes, actually I am looking

440
00:18:31,767 --> 00:18:34,333
for your infamous
candy cane bark.

441
00:18:34,467 --> 00:18:35,700
Ah, yes.

442
00:18:35,834 --> 00:18:37,033
How much do you need?

443
00:18:37,166 --> 00:18:38,900
As much as you'll sell me.

444
00:18:39,033 --> 00:18:41,066
Well, I usually reserve
some for my brother Grant,

445
00:18:41,200 --> 00:18:42,066
but the rest is yours.

446
00:18:42,200 --> 00:18:43,633
Your brother, Grant?

447
00:18:43,767 --> 00:18:45,166
Oh yeah, he's addicted.

448
00:18:45,300 --> 00:18:46,900
Every year, when the
holiday treats roll around,

449
00:18:47,033 --> 00:18:48,300
he's over here buying in bulk.

450
00:18:48,433 --> 00:18:51,133
It's amazing he still has
any teeth left in his head.

451
00:18:51,266 --> 00:18:53,000
Grant Leviston?

452
00:18:53,133 --> 00:18:55,033
Yeah, you know him?

453
00:18:55,166 --> 00:18:56,133
Sort of.

454
00:18:56,266 --> 00:18:58,000
I work at Big Teddy Toy Company

455
00:18:58,133 --> 00:19:00,867
and head office sent me here to, well,

456
00:19:01,000 --> 00:19:02,467
it's a long story actually.

457
00:19:02,600 --> 00:19:04,400
So I won't bore you with that.

458
00:19:04,533 --> 00:19:05,967
Okay.

459
00:19:06,100 --> 00:19:08,700
Mom look, I just
finished the roof.

460
00:19:08,834 --> 00:19:10,433
That's amazing, honey.

461
00:19:10,567 --> 00:19:12,166
This is my daughter, Emma.

462
00:19:12,300 --> 00:19:13,467
And this is?

463
00:19:13,600 --> 00:19:14,567
Charlie.

464
00:19:14,700 --> 00:19:15,567
Nice to meet you.

465
00:19:15,700 --> 00:19:16,834
Hi Charlie.

466
00:19:16,967 --> 00:19:18,867
Charlie works with Uncle Grant.

467
00:19:19,000 --> 00:19:20,000
I'll be a minute.

468
00:19:20,133 --> 00:19:21,500
Thank you so much.

469
00:19:22,633 --> 00:19:24,400
So you work with my Uncle G?

470
00:19:26,367 --> 00:19:27,433
Kind of, sort of.

471
00:19:27,567 --> 00:19:29,633
You're lucky, he's the best.

472
00:19:29,767 --> 00:19:32,233
He always lets me play and
makes everything a game.

473
00:19:32,367 --> 00:19:33,266
He even taught me how to
build this stuff

474
00:19:33,400 --> 00:19:35,066
without the instructions.

475
00:19:35,200 --> 00:19:36,266
He did, did he?

476
00:19:36,400 --> 00:19:37,967
I'm noticing a trend.

477
00:19:38,100 --> 00:19:39,100
What are you building?

478
00:19:39,233 --> 00:19:41,033
It's Santa's house.

479
00:19:41,166 --> 00:19:43,033
This is where
Rudolph's gonna live.

480
00:19:43,166 --> 00:19:45,000
This will be Santa's room.

481
00:19:45,133 --> 00:19:47,100
And this will be Sally
Clause's room.

482
00:19:47,233 --> 00:19:48,967
Sally Claus? Who's Sally Claus?

483
00:19:49,100 --> 00:19:51,300
That's Santa's sister.

484
00:19:51,433 --> 00:19:52,834
Well, at least in my head.

485
00:19:52,967 --> 00:19:53,834
Right.

486
00:19:53,967 --> 00:19:55,033
They like to argue sometimes,

487
00:19:55,166 --> 00:19:58,367
but they mostly get along,
and they laugh all the time.

488
00:19:59,967 --> 00:20:00,900
You know, that's one of the most

489
00:20:01,033 --> 00:20:02,934
creative ideas I've ever heard.

490
00:20:03,066 --> 00:20:04,066
Really?

491
00:20:04,200 --> 00:20:06,600
'Cause I can't find any
toys like that,

492
00:20:06,734 --> 00:20:08,567
but I know I will.

493
00:20:08,700 --> 00:20:11,567
Besides, I still have some
magic elf dust at home.

494
00:20:11,700 --> 00:20:13,300
Magic elf dust?

495
00:20:13,433 --> 00:20:14,467
What's magic elf dust?

496
00:20:14,600 --> 00:20:16,266
My Uncle G gave it to me.

497
00:20:16,400 --> 00:20:18,133
It's kinda like Pixie dust,

498
00:20:18,266 --> 00:20:20,567
but it's from elves and
it grants wishes.

499
00:20:21,700 --> 00:20:23,166
Oh, I know what you're thinking.

500
00:20:23,300 --> 00:20:25,300
I seem too mature to
believe in that stuff,

501
00:20:25,433 --> 00:20:27,467
but every wish I've made
has come true.

502
00:20:28,834 --> 00:20:30,200
Really?

503
00:20:30,333 --> 00:20:31,200
Every wish?

504
00:20:31,333 --> 00:20:32,900
Definitely, not just for me.

505
00:20:33,033 --> 00:20:34,700
My mom uses it too.

506
00:20:34,834 --> 00:20:35,734
Like when I was a baby,

507
00:20:35,867 --> 00:20:36,967
my mom wished to adopt me.

508
00:20:37,100 --> 00:20:41,000
Of all the little babies she
could pick, she wanted me,

509
00:20:41,133 --> 00:20:44,200
and then that Christmas we
became each other's family.

510
00:20:44,333 --> 00:20:45,200
Pretty cool, right?

511
00:20:45,333 --> 00:20:47,333
Yeah, very cool.

512
00:20:47,467 --> 00:20:49,333
And you're still the best
Christmas present ever.

513
00:20:52,800 --> 00:20:54,100
Thank you so much.

514
00:20:54,233 --> 00:20:55,166
How much do I owe you?

515
00:20:55,300 --> 00:20:56,333
Oh, it's on the house.

516
00:20:56,467 --> 00:20:59,033
Grant's a tough
chestnut to crack.

517
00:20:59,166 --> 00:21:01,166
Thank you, but here.

518
00:21:01,300 --> 00:21:02,200
Oh.

519
00:21:02,333 --> 00:21:03,300
To balance your books.

520
00:21:03,433 --> 00:21:05,033
Thank you.

521
00:21:05,166 --> 00:21:06,500
Bye Emma.

522
00:21:06,633 --> 00:21:07,834
Bye.

523
00:21:07,967 --> 00:21:11,033
[soft orchestral music]

524
00:21:23,166 --> 00:21:25,467
[whistling]

525
00:21:30,166 --> 00:21:31,066
[Charlie] Good morning.

526
00:21:31,200 --> 00:21:32,400
Good morning.

527
00:21:32,533 --> 00:21:34,800
You know the play structure
is for the kids, right?

528
00:21:34,934 --> 00:21:36,467
Really? Does it say that
somewhere in the manual?

529
00:21:36,600 --> 00:21:37,600
I guess we'll never know,

530
00:21:37,734 --> 00:21:39,100
since someone doesn't
follow the manual.

531
00:21:43,900 --> 00:21:44,867
You do that often.

532
00:21:45,000 --> 00:21:46,600
Yeah, especially when I'm
playing with the kids,

533
00:21:46,734 --> 00:21:48,700
or it needs a good dusting.

534
00:21:48,834 --> 00:21:50,000
Wanna have a whirl?

535
00:21:50,133 --> 00:21:51,367
No thank you.

536
00:21:51,500 --> 00:21:53,300
I was thinking we could go
over these quarterly reports

537
00:21:53,433 --> 00:21:55,000
that Marta sent me last night.

538
00:21:55,133 --> 00:21:56,834
Really, still on the numbers,
huh?

539
00:21:56,967 --> 00:21:57,867
Yeah, kind of my job.

540
00:21:58,000 --> 00:22:00,100
So I've noticed some
significant sales spikes

541
00:22:00,233 --> 00:22:02,033
that I think we can cross
reference with in-store
activity.

542
00:22:02,166 --> 00:22:03,033
And from there I-

543
00:22:03,166 --> 00:22:04,033
You go for it

544
00:22:04,166 --> 00:22:05,533
Really.

545
00:22:05,667 --> 00:22:07,400
I can't really do it
without you though.

546
00:22:07,533 --> 00:22:08,400
You know what?

547
00:22:08,533 --> 00:22:09,400
Ryan actually needs my
help on the floor.

548
00:22:09,533 --> 00:22:10,500
So sorry.

549
00:22:11,700 --> 00:22:13,000
Wait.

550
00:22:20,033 --> 00:22:21,433
Did you talk to my sister?

551
00:22:23,066 --> 00:22:24,333
No.

552
00:22:24,467 --> 00:22:27,166
I mean, yes, because I
bought this from her,

553
00:22:27,300 --> 00:22:30,400
but Marta said that
you liked it.

554
00:22:32,367 --> 00:22:33,233
Unless you don't like it.

555
00:22:33,367 --> 00:22:34,633
No, I do.

556
00:22:34,767 --> 00:22:36,033
You wouldn't happen to be poking
around in my personal life

557
00:22:36,166 --> 00:22:37,033
on behalf of corporate,
would you?

558
00:22:37,166 --> 00:22:38,300
I had to ask.

559
00:22:38,433 --> 00:22:39,333
What?

560
00:22:39,467 --> 00:22:41,166
No, no, I'm just,

561
00:22:42,967 --> 00:22:44,400
I'm just trying to find some
common ground between us

562
00:22:44,533 --> 00:22:45,934
so that we could get at
the bottom of this

563
00:22:46,066 --> 00:22:47,133
before Christmas, so.

564
00:22:49,233 --> 00:22:50,667
So you wanna know how
my store runs?

565
00:22:50,800 --> 00:22:52,600
Yes, please.

566
00:22:52,734 --> 00:22:57,200
Follow me.

567
00:22:57,333 --> 00:22:58,800
You want me to stock
the shelves?

568
00:22:58,934 --> 00:23:00,400
Sure, later.

569
00:23:00,533 --> 00:23:03,000
But first, that looks
like this person

570
00:23:03,133 --> 00:23:04,233
could really use a hand.

571
00:23:05,800 --> 00:23:06,667
Oh no.

572
00:23:06,800 --> 00:23:08,834
I have no training in
customer service.

573
00:23:08,967 --> 00:23:09,900
I'm a data analyst.

574
00:23:10,033 --> 00:23:11,900
Which is why you could
use this perspective.

575
00:23:12,033 --> 00:23:13,667
Plus, I mean, wouldn't
it be a shame

576
00:23:13,800 --> 00:23:14,867
if we didn't get to her

577
00:23:15,000 --> 00:23:16,367
within the allotted two
minute greeting time

578
00:23:16,500 --> 00:23:18,166
as per the corporate manual?

579
00:23:22,200 --> 00:23:23,667
Okay.

580
00:23:23,800 --> 00:23:24,700
All right.

581
00:23:24,834 --> 00:23:26,367
Okay.

582
00:23:29,800 --> 00:23:30,667
Hi there.

583
00:23:30,800 --> 00:23:31,667
Hi.

584
00:23:31,800 --> 00:23:34,033
Welcome to Big Teddy
Toy Company.

585
00:23:34,166 --> 00:23:35,567
Can I help you with anything?

586
00:23:35,700 --> 00:23:36,734
I'm just browsing.

587
00:23:36,867 --> 00:23:37,867
Thanks.

588
00:23:38,000 --> 00:23:38,967
Oh yeah, of course.

589
00:23:39,100 --> 00:23:42,934
Browse away.

590
00:23:43,066 --> 00:23:44,967
Oh those are cute.

591
00:23:45,100 --> 00:23:47,600
Yes.

592
00:23:47,734 --> 00:23:49,967
Oh, you know this
toy right here.

593
00:23:50,100 --> 00:23:51,000
It's our top seller.

594
00:23:51,133 --> 00:23:52,100
Okay.

595
00:23:52,233 --> 00:23:54,800
It is very popular in the
seven to 10 age range,

596
00:23:54,934 --> 00:23:57,934
up 6% from last year, which I
know doesn't sound like a lot.

597
00:23:58,066 --> 00:23:59,834
Okay, thank you.

598
00:23:59,967 --> 00:24:01,533
Actually quite an
increase considering

599
00:24:01,667 --> 00:24:03,667
the competitive nature of
the demographic.

600
00:24:07,367 --> 00:24:10,100
And if you need
anything else just,

601
00:24:10,233 --> 00:24:12,033
I'll be right over there.

602
00:24:12,166 --> 00:24:13,200
Okay.

603
00:24:13,333 --> 00:24:14,333
Cool.

604
00:24:18,367 --> 00:24:19,400
Isn't bad, huh?

605
00:24:19,533 --> 00:24:20,700
That was awful.

606
00:24:20,834 --> 00:24:22,767
I majored in math and fine arts,
okay?

607
00:24:22,900 --> 00:24:25,834
Do either of those things
scream extrovert to you?

608
00:24:25,967 --> 00:24:26,867
No.

609
00:24:27,000 --> 00:24:28,700
Look,

610
00:24:28,834 --> 00:24:30,166
okay, I'll get this next one.

611
00:24:30,300 --> 00:24:31,533
You just observe, all right?

612
00:24:31,667 --> 00:24:33,667
But, little tip.

613
00:24:33,800 --> 00:24:36,033
Doesn't have to be so
data driven, right?

614
00:24:36,166 --> 00:24:38,533
It's a toy store, just
act like a kid.

615
00:24:40,800 --> 00:24:44,266
[light orchestral music]

616
00:24:45,734 --> 00:24:46,600
Hey, good morning.

617
00:24:46,734 --> 00:24:47,600
Oh, hi.

618
00:24:47,734 --> 00:24:48,900
It's a cold one out there, huh?

619
00:24:49,033 --> 00:24:50,000
Oh, it's freezing.

620
00:24:50,133 --> 00:24:51,734
Yeah, hey, if you guys
need to warm up,

621
00:24:51,867 --> 00:24:53,600
I've got some hot
chocolate right over there.

622
00:24:53,734 --> 00:24:56,233
Well thank you,
that's very nice.

623
00:24:56,367 --> 00:24:57,300
Not a problem.

624
00:24:57,433 --> 00:24:58,700
Can I help you find
anything today?

625
00:24:58,834 --> 00:25:01,867
Well, we're here to pick out
a gift for her older sister.

626
00:25:02,000 --> 00:25:03,734
I get to give it to her myself.

627
00:25:03,867 --> 00:25:05,600
Wow, and how old is
your older sister?

628
00:25:05,734 --> 00:25:06,600
She's nine.

629
00:25:06,734 --> 00:25:07,834
Nine, that's awesome.

630
00:25:07,967 --> 00:25:08,867
Hey, you know what?

631
00:25:09,000 --> 00:25:09,934
When I was nine,

632
00:25:10,066 --> 00:25:14,166
I had like a mountain of
Stuffy's like this high.

633
00:25:14,300 --> 00:25:16,033
You think she'd like those?

634
00:25:16,166 --> 00:25:17,100
I don't know.

635
00:25:17,233 --> 00:25:18,467
No? Okay.

636
00:25:18,600 --> 00:25:19,667
That's all right,
how about this?

637
00:25:19,800 --> 00:25:21,066
Excuse me, ma'am.

638
00:25:21,200 --> 00:25:23,233
Now, this here.

639
00:25:23,367 --> 00:25:24,533
It's our latest scooter.

640
00:25:24,667 --> 00:25:26,900
It's got lights.

641
00:25:27,033 --> 00:25:28,300
It's pretty fast.

642
00:25:28,433 --> 00:25:29,400
Think should be into that.

643
00:25:29,533 --> 00:25:30,467
I don't think so.

644
00:25:30,600 --> 00:25:34,467
Okay.

645
00:25:34,600 --> 00:25:36,400
My niece, she's nine.

646
00:25:36,533 --> 00:25:38,066
She has this exact set.

647
00:25:38,200 --> 00:25:39,100
She loves it.

648
00:25:39,233 --> 00:25:40,967
What do you think of that?

649
00:25:45,266 --> 00:25:48,967
Oh.

650
00:25:49,100 --> 00:25:50,266
Let me see here.

651
00:25:50,400 --> 00:25:53,000
Oh, see that sticker
right there.

652
00:25:53,133 --> 00:25:54,400
That means Santa
Claus came in here

653
00:25:54,533 --> 00:25:57,333
and said that was 50% off.

654
00:25:57,467 --> 00:25:58,333
Oh?

655
00:25:58,467 --> 00:25:59,333
That work?

656
00:25:59,467 --> 00:26:01,667
Oh yes, it does.

657
00:26:01,800 --> 00:26:02,667
Yes.

658
00:26:02,800 --> 00:26:03,967
[Woman] Okay.

659
00:26:04,100 --> 00:26:05,233
All right, well you take that.

660
00:26:05,367 --> 00:26:07,133
We're gonna go over here
and Ryan's gonna help you.

661
00:26:07,266 --> 00:26:09,567
Thanks so much.

662
00:26:09,700 --> 00:26:11,033
Not a problem.

663
00:26:16,533 --> 00:26:19,467
Boss, I don't think
this one's sale.

664
00:26:19,600 --> 00:26:23,100
Just use my employee discount.

665
00:26:23,233 --> 00:26:26,367
[soft orchestral music]

666
00:26:30,300 --> 00:26:31,633
Thanks for locking up.

667
00:26:31,767 --> 00:26:32,734
Goodnight.

668
00:26:34,900 --> 00:26:36,967
He's going to the Christmas
market down on the corner.

669
00:26:39,967 --> 00:26:43,400
[uptempo orchestral music]

670
00:26:46,166 --> 00:26:48,500
Thank you.

671
00:26:48,633 --> 00:26:49,767
Make that two, please.

672
00:26:51,367 --> 00:26:53,600
So, employee discount, huh?

673
00:26:53,734 --> 00:26:56,266
When the situation calls for it.

674
00:26:56,400 --> 00:26:57,734
You're gonna tell the big boss?

675
00:26:57,867 --> 00:27:00,934
No, I was actually gonna say

676
00:27:01,066 --> 00:27:03,533
that that was really
nice of you.

677
00:27:03,667 --> 00:27:04,734
We didn't have a lot of
money growing up,

678
00:27:04,867 --> 00:27:07,133
but I loved all that art stuff,

679
00:27:07,266 --> 00:27:09,500
and those kits would've
been right up my alley.

680
00:27:11,100 --> 00:27:12,066
Anyway,

681
00:27:12,200 --> 00:27:14,500
I was thinking tomorrow
we could finally

682
00:27:14,633 --> 00:27:15,900
tackle those spreadsheets?

683
00:27:18,000 --> 00:27:20,300
You know what we can do,
story time.

684
00:27:21,667 --> 00:27:23,333
Story time?

685
00:27:23,467 --> 00:27:24,967
Yeah, story time.

686
00:27:25,100 --> 00:27:26,967
It's just this thing
that we do with the kids.

687
00:27:27,100 --> 00:27:29,133
Look, I know it's not the
policy handbook, okay?

688
00:27:29,266 --> 00:27:31,934
But, we have the space
and the kids love it, so.

689
00:27:33,500 --> 00:27:36,300
Am I giving off some kind
of corporate tyrant vibe?

690
00:27:36,433 --> 00:27:37,467
Or am I missing something?

691
00:27:41,433 --> 00:27:43,233
I just know how this goes.

692
00:27:43,367 --> 00:27:44,266
Oh really?

693
00:27:44,400 --> 00:27:45,600
You know how, what goes exactly?

694
00:27:45,734 --> 00:27:46,700
Well, they send you in here

695
00:27:46,834 --> 00:27:48,333
to stick your nose in our
business, right?

696
00:27:48,467 --> 00:27:50,367
Then you gotta find a way
to cut overhead costs,

697
00:27:50,500 --> 00:27:53,333
so you fire a bunch of people
and put in self-help kiosks.

698
00:27:53,467 --> 00:27:55,467
How am I doing?

699
00:27:55,600 --> 00:27:57,166
That's not what I'm doing.

700
00:27:57,300 --> 00:27:59,967
- No?
- No.

701
00:28:00,166 --> 00:28:01,967
Look, these are my employees,
my friends,

702
00:28:05,800 --> 00:28:06,700
my family.

703
00:28:06,834 --> 00:28:08,600
I understand.

704
00:28:08,734 --> 00:28:11,467
I'm really, really
trying to help you.

705
00:28:11,600 --> 00:28:12,467
Really?

706
00:28:12,600 --> 00:28:13,667
Yes, really.

707
00:28:13,800 --> 00:28:15,433
You wanna make us get
rid of the cocoa stands?

708
00:28:15,567 --> 00:28:16,467
No.

709
00:28:16,600 --> 00:28:17,834
- You gonna stop our events?
- No.

710
00:28:17,967 --> 00:28:20,166
You're gonna make us
use accounting software.

711
00:28:20,300 --> 00:28:22,967
Well, maybe.

712
00:28:23,100 --> 00:28:27,000
Knew it.

713
00:28:27,133 --> 00:28:29,033
I'm trying to save your store, Grant.

714
00:28:33,166 --> 00:28:37,233
And every other Big Teddy Toy
Company Store while I'm at it.

715
00:28:37,367 --> 00:28:39,533
What do you mean?

716
00:28:39,667 --> 00:28:40,967
Head office is
threatening to shut down

717
00:28:41,100 --> 00:28:43,533
every brick and mortar and
move everything online.

718
00:28:44,834 --> 00:28:45,734
No, that can't be right.

719
00:28:45,867 --> 00:28:48,433
It is, actually.

720
00:28:48,567 --> 00:28:51,800
And I only have six days
to figure out a solution,

721
00:28:53,033 --> 00:28:56,767
or, you, me, all of your
employees could be out of jobs.

722
00:28:56,900 --> 00:28:58,066
So please?

723
00:29:01,500 --> 00:29:04,767
Take my bribe,

724
00:29:04,900 --> 00:29:06,266
and let's start over.

725
00:29:15,600 --> 00:29:16,600
I'll see you in the morning.

726
00:29:18,133 --> 00:29:21,467
[somber orchestral music]

727
00:29:21,600 --> 00:29:25,567
Charlie?

728
00:29:25,700 --> 00:29:27,533
Thanks for telling me.

729
00:29:37,033 --> 00:29:40,233
c]

730
00:29:45,767 --> 00:29:47,233
[distant clapping]

731
00:29:47,367 --> 00:29:49,633
Now, the north pole
didn't seem so far away,

732
00:29:49,767 --> 00:29:51,767
but Santa and elves got lost,

733
00:29:51,900 --> 00:29:53,767
and they couldn't find
their way back home.

734
00:29:53,900 --> 00:29:56,200
They were stuck in
New York City.

735
00:29:56,333 --> 00:29:57,400
Look at this.

736
00:29:57,533 --> 00:29:58,400
Now how were the children

737
00:29:58,533 --> 00:30:00,266
gonna get all their
Christmas presents?

738
00:30:00,400 --> 00:30:01,567
Instead of feeling glum,

739
00:30:01,700 --> 00:30:05,400
Santa and the elves decided
to build a brand new workshop.

740
00:30:05,533 --> 00:30:06,667
Pretty awesome, right?

741
00:30:06,800 --> 00:30:08,367
They worked extra
hard to make sure

742
00:30:08,500 --> 00:30:09,834
that all the little girls
and all the little boys

743
00:30:09,967 --> 00:30:11,066
got their presents.

744
00:30:11,200 --> 00:30:14,100
So, everyone was filled
with Christmas cheer.

745
00:30:14,233 --> 00:30:15,500
But what's Christmas
cheer look like?

746
00:30:15,633 --> 00:30:16,533
Show me.

747
00:30:16,667 --> 00:30:18,266
[cheering]

748
00:30:18,400 --> 00:30:20,533
[laughing]

749
00:30:20,667 --> 00:30:21,700
That's good.

750
00:30:21,834 --> 00:30:23,934
Well, after Christmas day,

751
00:30:24,066 --> 00:30:26,734
Santa got a letter from
Missus Claus with a map.

752
00:30:26,867 --> 00:30:28,100
What?

753
00:30:28,233 --> 00:30:30,967
That map showed him how to
get back to the north pole.

754
00:30:31,100 --> 00:30:31,967
Sweet.

755
00:30:32,100 --> 00:30:33,834
Okay, now what was
Santa gonna do now?

756
00:30:33,967 --> 00:30:36,567
I mean, couldn't just abandon
his new workshop, right?

757
00:30:36,700 --> 00:30:38,533
He needed someone to
step in and help.

758
00:30:38,667 --> 00:30:40,400
So, from that day forward,

759
00:30:41,800 --> 00:30:44,133
I promised Santa that I
would step in

760
00:30:44,266 --> 00:30:46,166
and I would help him
run that special shop.

761
00:30:46,300 --> 00:30:48,900
It's just outside the city,
right here.

762
00:30:50,200 --> 00:30:51,233
Now, before Santa left,

763
00:30:51,367 --> 00:30:53,100
he gave me something very
special, okay?

764
00:30:53,233 --> 00:30:56,066
And I want to share that
with all of you.

765
00:30:56,200 --> 00:31:00,133
So,

766
00:31:00,266 --> 00:31:03,066
this,

767
00:31:03,200 --> 00:31:04,600
it's magic elf dust.

768
00:31:04,734 --> 00:31:05,967
Okay?

769
00:31:06,100 --> 00:31:07,667
Now I'd like to give some
elf dust to each one of you.

770
00:31:07,800 --> 00:31:10,100
And I have some very special
instructions first, okay?

771
00:31:10,233 --> 00:31:12,500
So just hold your hands out,
come here.

772
00:31:14,700 --> 00:31:15,667
Here you go.

773
00:31:16,934 --> 00:31:19,533
All right, now all you
hold on to that.

774
00:31:19,667 --> 00:31:20,633
For me?

775
00:31:20,767 --> 00:31:22,033
Oh, thank you.

776
00:31:26,400 --> 00:31:27,266
[Grant] Little bit here.

777
00:31:27,400 --> 00:31:28,400
You ready?

778
00:31:36,767 --> 00:31:39,166
So, we have a little bit here.

779
00:31:39,300 --> 00:31:41,433
We're gonna close our eyes,
I'm gonna count to three,

780
00:31:41,567 --> 00:31:42,433
then you're gonna make a wish.

781
00:31:42,567 --> 00:31:43,433
Okay?

782
00:31:43,567 --> 00:31:45,333
Ready? Close your eyes.

783
00:31:52,533 --> 00:31:53,967
And three, two, one.

784
00:32:02,066 --> 00:32:03,533
That sounded like it worked.

785
00:32:04,567 --> 00:32:05,433
Well that's it.

786
00:32:05,567 --> 00:32:06,433
Thank you all for coming today.

787
00:32:06,567 --> 00:32:07,433
That's the end of story time.

788
00:32:07,567 --> 00:32:08,467
[applauding]

789
00:32:08,600 --> 00:32:10,066
- [Kids] Whoa!
- There we go.

790
00:32:10,200 --> 00:32:11,900
All right, you can run back
to your parents and listen,

791
00:32:12,033 --> 00:32:14,266
please drop your Santa
letters in the big red box

792
00:32:14,400 --> 00:32:17,633
by the cash register before
you leave, don't forget.

793
00:32:17,767 --> 00:32:18,667
Hi!

794
00:32:18,800 --> 00:32:19,967
- Hey Charlie, right?
- Yes.

795
00:32:20,100 --> 00:32:20,967
[Charlie] How are you?

796
00:32:21,100 --> 00:32:22,233
Oh, we're good.

797
00:32:23,333 --> 00:32:25,600
Grant's not giving you
too much trouble, is he?

798
00:32:25,734 --> 00:32:27,800
Well.

799
00:32:27,934 --> 00:32:31,233
He's all bark and no bite,
trust me.

800
00:32:31,367 --> 00:32:32,233
I trust you.

801
00:32:32,367 --> 00:32:34,100
Hey, how's your Santa
house coming?

802
00:32:34,233 --> 00:32:35,734
Did you find Sally Claus yet?

803
00:32:35,867 --> 00:32:37,633
Not yet, but I keep wishing.

804
00:32:38,734 --> 00:32:40,800
Well we'll find one soon, honey.

805
00:32:40,934 --> 00:32:42,400
Anyway, we gotta get going.

806
00:32:42,533 --> 00:32:43,400
See you around, Charlie.

807
00:32:43,533 --> 00:32:44,400
Yeah.

808
00:32:44,533 --> 00:32:46,166
- Bye.
- Bye.

809
00:32:46,300 --> 00:32:48,100
[Izzy] Hey, go easy on her

810
00:32:48,233 --> 00:32:49,300
or you'll have to answer to me.

811
00:32:49,433 --> 00:32:53,100
Oh, thanks mom.

812
00:32:53,233 --> 00:32:54,100
Hi.

813
00:32:54,233 --> 00:32:55,100
Hello.

814
00:32:55,233 --> 00:32:56,400
So what'd you think?

815
00:32:56,533 --> 00:32:58,834
I think you hold a captive
audience, I'll give you that.

816
00:32:58,967 --> 00:33:00,600
Nothing to do with the costume?

817
00:33:02,433 --> 00:33:04,467
Apparently it draws a crowd.

818
00:33:04,600 --> 00:33:05,533
Look at this place.

819
00:33:05,667 --> 00:33:07,700
Oh it's normal, every
time we have an event.

820
00:33:09,700 --> 00:33:10,800
Do you have a second?

821
00:33:10,934 --> 00:33:11,900
Yeah.

822
00:33:12,033 --> 00:33:12,900
[Charlie] I wanna show
you something.

823
00:33:13,033 --> 00:33:15,100
Okay.

824
00:33:15,233 --> 00:33:16,133
[Charlie] Here are your
sales reports

825
00:33:16,266 --> 00:33:17,667
for the last two quarters.

826
00:33:18,700 --> 00:33:19,633
Wow.

827
00:33:19,767 --> 00:33:22,934
Accounting software lays
out nice and clean, huh?

828
00:33:23,066 --> 00:33:24,367
You see these peaks?

829
00:33:24,500 --> 00:33:27,033
So, originally I thought they
correlated with flash sales

830
00:33:27,166 --> 00:33:29,033
or redesigning an NCAP
or something.

831
00:33:29,166 --> 00:33:31,467
But now I am willing to bet
that all of these line up

832
00:33:31,600 --> 00:33:33,467
with some kind of special
event you had.

833
00:33:33,600 --> 00:33:35,934
Yeah, I think right here we
did a fall harvest thing,

834
00:33:36,066 --> 00:33:37,367
painted pumpkins and whatnot.

835
00:33:37,500 --> 00:33:38,900
Okay.

836
00:33:39,033 --> 00:33:40,000
This is just before Halloween.

837
00:33:40,133 --> 00:33:41,500
We did trick or
treating play around.

838
00:33:41,633 --> 00:33:43,000
Whoever had a costume
could participate.

839
00:33:43,133 --> 00:33:44,934
Do you have some kind of
official calendar I can use

840
00:33:45,066 --> 00:33:46,600
to cross reference
these numbers?

841
00:33:46,734 --> 00:33:48,233
Nope.

842
00:33:48,367 --> 00:33:49,967
Every Saturday morning,
10:00 a.m.

843
00:33:50,100 --> 00:33:51,266
everybody knows to show
up for reading time.

844
00:33:51,400 --> 00:33:52,633
The rest is word of mouth.

845
00:33:52,767 --> 00:33:53,867
Do you think that you could

846
00:33:54,000 --> 00:33:56,166
fill one out for me
for the year?

847
00:33:56,300 --> 00:33:57,166
The year?

848
00:33:57,300 --> 00:33:59,133
To the best of your ability,
of course.

849
00:33:59,266 --> 00:34:01,000
I need it to run
statistical analyses

850
00:34:01,133 --> 00:34:02,567
before I present to the board.

851
00:34:03,934 --> 00:34:04,800
Sounds fun, yeah.

852
00:34:04,934 --> 00:34:05,800
I'll see what I can do.

853
00:34:05,934 --> 00:34:07,600
Great, excellent.

854
00:34:07,734 --> 00:34:09,500
This is just what we needed.

855
00:34:10,867 --> 00:34:12,767
Exactly what we need.

856
00:34:14,266 --> 00:34:16,066
Okay, I'm just gonna
zip back to the office

857
00:34:16,200 --> 00:34:17,166
and start on this,

858
00:34:17,300 --> 00:34:18,367
so by the time you send
me the calendar,

859
00:34:18,500 --> 00:34:20,400
we will be off to the races.

860
00:34:23,200 --> 00:34:24,800
Oh, unless you need me
to stay here.

861
00:34:24,934 --> 00:34:25,967
I can totally stay here.

862
00:34:26,100 --> 00:34:27,567
No, no, we're good.

863
00:34:27,700 --> 00:34:29,600
Okay.

864
00:34:29,734 --> 00:34:30,734
Look, to be honest,

865
00:34:33,734 --> 00:34:34,600
just really trying to find out

866
00:34:34,734 --> 00:34:36,500
why you're working so
hard to help us.

867
00:34:37,600 --> 00:34:41,400
It's my job.

868
00:34:41,533 --> 00:34:42,934
And you know,

869
00:34:43,066 --> 00:34:44,700
I don't wanna see people
lose their jobs,

870
00:34:44,834 --> 00:34:45,867
and families suffer

871
00:34:46,000 --> 00:34:48,400
just because I didn't do
my best to find a solution.

872
00:34:48,533 --> 00:34:50,300
So just looking for a solution?

873
00:34:52,500 --> 00:34:54,900
[soft music]

874
00:34:58,834 --> 00:35:00,700
Listen, when I was growing up,

875
00:35:00,834 --> 00:35:04,066
my mom had to work three
jobs just to pay the rent.

876
00:35:04,200 --> 00:35:05,967
Retail during the day,
waitressing at night,

877
00:35:06,100 --> 00:35:07,967
and housekeeping on
the weekend so,

878
00:35:10,300 --> 00:35:11,400
my entire childhood,

879
00:35:11,533 --> 00:35:13,834
I was just hanging out
in a toy store.

880
00:35:13,967 --> 00:35:14,967
It's my favorite place to be.

881
00:35:16,033 --> 00:35:17,467
Can't say I blame you.

882
00:35:19,266 --> 00:35:21,600
I guess I really don't
wanna see them closed.

883
00:35:24,033 --> 00:35:25,834
It's not the answer I
was expecting.

884
00:35:29,033 --> 00:35:31,400
- Nice.
- Oh.

885
00:35:31,533 --> 00:35:33,266
I'm sorry, what were
you expecting?

886
00:35:34,600 --> 00:35:37,834
No, just something
more by the book,

887
00:35:37,967 --> 00:35:39,467
less by the heart.

888
00:35:39,600 --> 00:35:41,934
I'm sorry to disappoint you.

889
00:35:42,066 --> 00:35:43,266
You didn't.

890
00:35:45,367 --> 00:35:47,567
Are you gonna tell me
what's in the elf dust?

891
00:35:47,700 --> 00:35:50,100
Sugar, salt, flour?

892
00:35:50,233 --> 00:35:53,033
Gonna have to ask Santa.

893
00:35:53,166 --> 00:35:55,834
I'll get right on that.

894
00:35:55,967 --> 00:35:56,834
It works, you know.

895
00:35:56,967 --> 00:35:57,834
Yeah, so I hear.

896
00:35:57,967 --> 00:35:59,233
You don't believe me, okay.

897
00:35:59,367 --> 00:36:00,633
I'll prove it to you.

898
00:36:00,767 --> 00:36:02,834
Pick you up first thing
tomorrow morning, 8:00 a.m.

899
00:36:02,967 --> 00:36:03,934
Okay.

900
00:36:04,066 --> 00:36:05,166
Pick me up at 8:00 a.m.

901
00:36:05,300 --> 00:36:06,934
But you have to send me
that calendar tonight.

902
00:36:07,066 --> 00:36:11,400
Consider it done.

903
00:36:11,533 --> 00:36:13,734
Hey.

904
00:36:13,867 --> 00:36:14,734
Where are we going?

905
00:36:14,867 --> 00:36:15,767
Santa's workshop.

906
00:36:15,900 --> 00:36:17,500
No, Grant, seriously.

907
00:36:17,633 --> 00:36:19,467
Seriously.

908
00:36:19,600 --> 00:36:23,333
[bright orchestral music]

909
00:36:32,133 --> 00:36:34,166
Who's G?

910
00:36:34,300 --> 00:36:37,133
What, what are you doing here?

911
00:36:37,266 --> 00:36:39,166
Oh, I just came to tell
you the rumblings

912
00:36:39,300 --> 00:36:40,867
from the water cooler gang,

913
00:36:41,000 --> 00:36:44,533
but more importantly, what are
you doing smiling like that?

914
00:36:44,667 --> 00:36:45,533
What?

915
00:36:45,667 --> 00:36:46,533
Like what?

916
00:36:46,667 --> 00:36:48,467
Like a normal human being?

917
00:36:50,000 --> 00:36:53,500
I was thinking more like
it's Christmas, 1998,

918
00:36:53,633 --> 00:36:56,467
and you just opened up
Spice World on VHS.

919
00:36:56,600 --> 00:36:58,100
I just got an important document

920
00:36:58,233 --> 00:37:00,100
from the manager of the store.

921
00:37:00,233 --> 00:37:01,600
I think we're really
onto something.

922
00:37:01,734 --> 00:37:03,867
Mm-hmm, it sure looks like it.

923
00:37:04,000 --> 00:37:06,166
Stop, seriously.

924
00:37:06,300 --> 00:37:07,467
I just need to run a
few more stats

925
00:37:07,600 --> 00:37:09,834
and then I'm ready to
present to the board.

926
00:37:09,967 --> 00:37:11,700
About that.

927
00:37:11,834 --> 00:37:14,467
What?

928
00:37:14,600 --> 00:37:17,100
Gertrude held a closed door
meeting with the board today.

929
00:37:18,600 --> 00:37:19,767
Uh oh.

930
00:37:19,900 --> 00:37:21,667
They're shutting down all the
west coast stores, Charlie.

931
00:37:21,800 --> 00:37:24,066
What?

932
00:37:24,200 --> 00:37:26,200
I haven't finished my research,

933
00:37:26,333 --> 00:37:27,900
and Gertrude told me I
had till Christmas Eve.

934
00:37:28,033 --> 00:37:29,767
I'm so sorry,

935
00:37:29,900 --> 00:37:32,667
but David's been lobbying the
board ever since you left and.

936
00:37:32,800 --> 00:37:34,667
David?

937
00:37:34,800 --> 00:37:35,900
Charlie.

938
00:37:40,266 --> 00:37:43,100
All right, well you
have a good night.

939
00:37:44,433 --> 00:37:45,300
David.

940
00:37:45,433 --> 00:37:46,300
Wait.

941
00:37:46,433 --> 00:37:47,300
Yes, Charlie.

942
00:37:47,433 --> 00:37:48,300
I heard the news.

943
00:37:48,433 --> 00:37:49,533
What news?

944
00:37:49,667 --> 00:37:50,633
That you convinced the board

945
00:37:50,767 --> 00:37:52,633
to close all our west
coast stores.

946
00:37:52,767 --> 00:37:54,367
I tried to tell you moving
online was inevitable.

947
00:37:54,500 --> 00:37:56,567
But I am on the verge of
a breakthrough, really.

948
00:37:56,700 --> 00:37:58,667
I just, I need a few more days.

949
00:37:58,800 --> 00:37:59,700
If you could just
please talk to-

950
00:37:59,834 --> 00:38:00,967
Charlie, forgive me
for saying this,

951
00:38:01,100 --> 00:38:02,133
but have you ever considered

952
00:38:02,266 --> 00:38:03,800
you might be wasting
everyone's time?

953
00:38:03,934 --> 00:38:04,800
Excuse me.

954
00:38:04,934 --> 00:38:06,133
What if the only thing
that comes from this

955
00:38:06,266 --> 00:38:08,000
is our retail employees
have less notice.

956
00:38:08,133 --> 00:38:10,233
They need to find a new job.

957
00:38:10,367 --> 00:38:11,934
If we tell them now
they can start looking,

958
00:38:12,066 --> 00:38:13,266
planning for a future.

959
00:38:13,400 --> 00:38:15,200
Instead of living off these
false hopes and empty promises.

960
00:38:15,333 --> 00:38:16,767
I haven't promised anything.

961
00:38:16,900 --> 00:38:18,700
Well, maybe that's because
you know, deep down,

962
00:38:18,834 --> 00:38:20,533
this is a wild goose chase, too.

963
00:38:32,967 --> 00:38:35,567
[holiday music]

964
00:38:40,000 --> 00:38:40,967
You okay?

965
00:38:41,100 --> 00:38:42,033
You seem a little off.

966
00:38:42,166 --> 00:38:44,266
Yeah, I'm fine, yeah.

967
00:38:44,400 --> 00:38:46,800
Just a

968
00:38:46,934 --> 00:38:48,100
long night,

969
00:38:48,233 --> 00:38:49,200
way too much coffee.

970
00:38:50,867 --> 00:38:52,767
Did you get those stats
off to the board?

971
00:38:52,900 --> 00:38:53,900
In progress, yeah.

972
00:38:55,900 --> 00:38:56,934
Mm.

973
00:38:57,066 --> 00:38:58,633
You sure you're okay?

974
00:38:58,767 --> 00:39:02,100
I am just curious about
where we're headed.

975
00:39:02,233 --> 00:39:04,800
I mean, am I about to
meet the big man himself?

976
00:39:10,033 --> 00:39:12,000
Wow.

977
00:39:12,133 --> 00:39:13,233
What is this place?

978
00:39:13,367 --> 00:39:17,100
[holiday instrumental music]

979
00:39:21,300 --> 00:39:23,600
Oh, is this your
grandfather's store?

980
00:39:25,133 --> 00:39:27,033
How did you know that?

981
00:39:27,166 --> 00:39:28,834
Marta might have mentioned it.

982
00:39:28,967 --> 00:39:30,700
Marta?

983
00:39:30,834 --> 00:39:33,300
Yes, this was my
grandfather's store.

984
00:39:33,433 --> 00:39:36,200
Man, myth, legend.

985
00:39:37,367 --> 00:39:39,200
But it's still here,
what happened?

986
00:39:39,333 --> 00:39:40,734
Well, he died when I was 16,

987
00:39:40,867 --> 00:39:43,233
and he gave it to my dad
who didn't want to run it.

988
00:39:43,367 --> 00:39:45,233
He was a financial planner.

989
00:39:45,367 --> 00:39:48,533
So he closed it, Iz and I
begged him not to sell it,

990
00:39:48,667 --> 00:39:50,233
which he didn't, thankfully.

991
00:39:50,367 --> 00:39:51,700
And here it is.

992
00:39:52,867 --> 00:39:55,066
Doors have been
closed ever since.

993
00:39:55,200 --> 00:39:57,266
Hmm, that's really too bad.

994
00:39:59,133 --> 00:40:00,233
You wanna see inside?

995
00:40:03,433 --> 00:40:05,800
[soft music]

996
00:40:13,867 --> 00:40:17,200
When's the last time
you were in here?

997
00:40:17,333 --> 00:40:18,934
It's been a while.

998
00:40:20,166 --> 00:40:23,133
[sentimental music]

999
00:40:30,567 --> 00:40:33,567
[Christmas music]

1000
00:41:14,934 --> 00:41:16,834
Charlie?

1001
00:41:16,967 --> 00:41:17,967
Back here.

1002
00:41:39,000 --> 00:41:40,700
Ah, I see.

1003
00:41:40,834 --> 00:41:45,066
The source of the magical
mystical mysterious elf dust.

1004
00:41:45,200 --> 00:41:46,767
What are you doing?

1005
00:41:46,900 --> 00:41:50,800
Well, only a few more
days until Christmas.

1006
00:41:50,934 --> 00:41:53,400
We are fresh outta this
stuff, so we gotta stock up.

1007
00:41:53,533 --> 00:41:55,300
Right, gotta make those
Christmas wishes

1008
00:41:55,433 --> 00:41:56,567
come true somehow.

1009
00:41:56,700 --> 00:41:58,567
You know it.

1010
00:41:58,700 --> 00:41:59,700
Why does it feel like
we're stealing

1011
00:41:59,834 --> 00:42:02,300
from the fountain of
youth or something?

1012
00:42:02,433 --> 00:42:03,333
You do believe
there's a little bit

1013
00:42:03,467 --> 00:42:04,500
of magic happening here.

1014
00:42:04,633 --> 00:42:06,033
Okay, I didn't say that.

1015
00:42:06,166 --> 00:42:07,066
You're thinking it.

1016
00:42:07,200 --> 00:42:08,066
No, no, I'm not.

1017
00:42:08,200 --> 00:42:09,066
I'm actually thinking,

1018
00:42:09,200 --> 00:42:10,767
why doesn't he just
make this himself?

1019
00:42:10,900 --> 00:42:12,300
We could easily find
out what's in it.

1020
00:42:12,433 --> 00:42:13,600
Nope, impossible.

1021
00:42:13,734 --> 00:42:14,734
This stuff here.

1022
00:42:16,467 --> 00:42:18,967
It's directly from
the north pole.

1023
00:42:19,100 --> 00:42:21,100
Oh, I see.

1024
00:42:25,500 --> 00:42:26,800
Go on.

1025
00:42:26,934 --> 00:42:27,800
You want me to taste it.

1026
00:42:27,934 --> 00:42:28,800
Why not?

1027
00:42:28,934 --> 00:42:30,633
No, it's for making
wishes, not for tasting.

1028
00:42:30,767 --> 00:42:32,500
I wish that you would taste it.

1029
00:42:32,633 --> 00:42:33,500
So you believe in wishing.

1030
00:42:33,633 --> 00:42:35,467
It could be powdered sugar,

1031
00:42:35,600 --> 00:42:37,033
like the candy from
when we were kids,

1032
00:42:37,166 --> 00:42:38,200
with the stick,

1033
00:42:38,333 --> 00:42:40,100
then you just dip it in the,
it's like sugar on sugar.

1034
00:42:40,233 --> 00:42:42,400
Just try it.

1035
00:42:42,533 --> 00:42:43,734
You can't tell me

1036
00:42:43,867 --> 00:42:45,934
that you've never thought
about at least tasting it.

1037
00:42:47,300 --> 00:42:49,100
It's 30-year-old sand
from Coney Island.

1038
00:42:49,233 --> 00:42:51,000
Aha, I knew it.

1039
00:42:51,133 --> 00:42:53,867
Give me that, it doesn't
mean it doesn't work.

1040
00:42:54,000 --> 00:42:54,867
Yeah, for kids.

1041
00:42:55,000 --> 00:42:55,867
And adults.

1042
00:42:56,000 --> 00:42:56,934
- Mm-hmm
- Mm-hmm.

1043
00:42:57,066 --> 00:42:59,000
Look no harm in asking
for what you want.

1044
00:42:59,133 --> 00:43:01,233
That's a wish.

1045
00:43:01,367 --> 00:43:03,433
Is that why you run a toy store?

1046
00:43:03,567 --> 00:43:04,900
So you can keep being a kid?

1047
00:43:06,233 --> 00:43:08,900
Look just because
you're an adult,

1048
00:43:09,033 --> 00:43:11,066
doesn't mean you have
to abandon everything

1049
00:43:11,200 --> 00:43:15,767
about being a kid.

1050
00:43:23,800 --> 00:43:25,900
All right, you have
everything you need?

1051
00:43:26,033 --> 00:43:27,333
[Grant] Yeah, pretty much.

1052
00:43:28,433 --> 00:43:29,900
Wait.

1053
00:43:30,033 --> 00:43:31,734
Oh, you gotta see this.

1054
00:43:39,200 --> 00:43:40,900
Pretty cool, right?

1055
00:43:41,033 --> 00:43:42,600
Yeah. my grandfather, he dressed
up like Santa all the time.

1056
00:43:42,734 --> 00:43:43,600
He loved it.

1057
00:43:43,734 --> 00:43:45,834
And then he would have the kids,

1058
00:43:45,967 --> 00:43:48,266
they would sit right there.

1059
00:43:48,400 --> 00:43:50,033
I've been here before.

1060
00:43:50,166 --> 00:43:51,033
What?

1061
00:43:51,166 --> 00:43:52,033
I remember.

1062
00:43:52,166 --> 00:43:53,333
I, I've sat here.

1063
00:43:53,467 --> 00:43:55,834
You'd press a button and this
would rise up to eye level.

1064
00:43:55,967 --> 00:43:58,834
It was like seeing Santa
on a roller coaster.

1065
00:43:58,967 --> 00:44:00,400
That was your grandfather?

1066
00:44:00,533 --> 00:44:02,133
Yeah.

1067
00:44:02,266 --> 00:44:03,300
How old were you?

1068
00:44:03,433 --> 00:44:06,233
I was six, maybe seven.

1069
00:44:06,367 --> 00:44:09,000
My mom worked every Christmas,
but that year she had off.

1070
00:44:09,133 --> 00:44:10,500
I remember she took me here.

1071
00:44:11,533 --> 00:44:13,533
Wow, it was so magical.

1072
00:44:13,667 --> 00:44:15,967
I'd never seen anything like it.

1073
00:44:16,100 --> 00:44:18,867
I'm pretty sure I asked him, wow,

1074
00:44:19,000 --> 00:44:23,600
your grandfather, for this
hand-carved wooden reindeer,

1075
00:44:23,734 --> 00:44:24,800
pulling Santa in a sleigh.

1076
00:44:24,934 --> 00:44:27,066
It was so cute.

1077
00:44:27,200 --> 00:44:28,800
Yeah, it was my favorite
toy in the store.

1078
00:44:28,934 --> 00:44:30,767
Did you get it?

1079
00:44:30,900 --> 00:44:33,266
Yeah, I did.

1080
00:44:33,400 --> 00:44:35,266
And I played with it
every day that year.

1081
00:44:35,400 --> 00:44:37,400
I mean, it didn't matter
if it was July.

1082
00:44:37,533 --> 00:44:39,433
I had it out, I was obsessed.

1083
00:44:40,633 --> 00:44:42,400
Do you still have it?

1084
00:44:42,533 --> 00:44:45,900
No.

1085
00:44:46,033 --> 00:44:49,133
Wow.

1086
00:44:49,266 --> 00:44:51,700
I mean, my mom and I moved
around so much,

1087
00:44:51,834 --> 00:44:54,066
packing, unpacking.

1088
00:44:54,200 --> 00:44:56,200
It gets to a certain point where

1089
00:44:56,333 --> 00:44:57,266
if it's not necessary
for survival,

1090
00:44:57,400 --> 00:44:59,000
you have to leave it behind.

1091
00:44:59,133 --> 00:45:00,867
So.

1092
00:45:01,000 --> 00:45:02,233
It makes sense why you'd be

1093
00:45:02,367 --> 00:45:04,900
so into structure and
spreadsheets and certainty.

1094
00:45:06,467 --> 00:45:08,667
You always want to be a
data analyst?

1095
00:45:08,800 --> 00:45:11,400
No, I mean, I was always
good with numbers,

1096
00:45:11,533 --> 00:45:14,400
but I kind of wanted to be
a toy designer.

1097
00:45:16,133 --> 00:45:17,300
Really?

1098
00:45:17,433 --> 00:45:20,667
Yeah, I'd build things outta
popsicle sticks all the time.

1099
00:45:20,800 --> 00:45:22,266
Once I built this
three-story house,

1100
00:45:22,400 --> 00:45:25,433
and I sold it at a garage
sale in Queens for $10.

1101
00:45:25,567 --> 00:45:27,266
I was really proud of myself.

1102
00:45:27,400 --> 00:45:28,266
It's a great sale.

1103
00:45:28,400 --> 00:45:30,233
Do you still design?

1104
00:45:30,367 --> 00:45:31,500
I do, yeah.

1105
00:45:31,633 --> 00:45:33,834
Okay, well it's settled then.

1106
00:45:33,967 --> 00:45:35,934
You gotta show me.

1107
00:45:36,066 --> 00:45:36,934
- What?
- Yeah.

1108
00:45:37,066 --> 00:45:37,934
- No.
- Yeah.

1109
00:45:38,066 --> 00:45:38,934
No.

1110
00:45:39,066 --> 00:45:39,934
I run a toy store.

1111
00:45:40,066 --> 00:45:41,400
We can put your
product dead center.

1112
00:45:41,533 --> 00:45:42,433
We can't do that.

1113
00:45:42,567 --> 00:45:43,800
Why not?

1114
00:45:43,934 --> 00:45:46,567
Corporate pre-sales its
displays for years in advance.

1115
00:45:46,700 --> 00:45:48,734
And besides they're
just drawings.

1116
00:45:48,867 --> 00:45:50,467
For now.

1117
00:45:50,600 --> 00:45:52,667
Forever.

1118
00:45:52,800 --> 00:45:53,867
Why do you say that?

1119
00:45:54,000 --> 00:45:56,066
Because the odds of
success as a toy designer

1120
00:45:56,200 --> 00:45:58,834
are extremely low,
talking like 1% low.

1121
00:46:00,467 --> 00:46:01,533
I have a great job.

1122
00:46:01,667 --> 00:46:03,633
Well, somebody's gotta do it.

1123
00:46:03,767 --> 00:46:06,033
Might as well be you, right?

1124
00:46:08,600 --> 00:46:10,633
Okay, let's go.

1125
00:46:10,767 --> 00:46:13,433
I have to get back
to the office.

1126
00:46:13,567 --> 00:46:17,066
[bright orchestral music]

1127
00:46:21,166 --> 00:46:22,467
Do you have a minute?

1128
00:46:22,600 --> 00:46:23,533
Charlie.

1129
00:46:23,667 --> 00:46:25,967
I wanted to go over my
research of store 24.

1130
00:46:26,100 --> 00:46:27,767
It turns out that this manager

1131
00:46:27,900 --> 00:46:30,333
goes above and beyond for
his community.

1132
00:46:30,467 --> 00:46:33,433
And I have the hard numbers
that prove his bottom line

1133
00:46:33,567 --> 00:46:35,300
is connected to in-store events.

1134
00:46:36,433 --> 00:46:38,934
I really appreciate how
thorough you're being.

1135
00:46:39,066 --> 00:46:40,433
This is exactly what we need.

1136
00:46:40,567 --> 00:46:43,433
I mean, we could save all
our east coast stores.

1137
00:46:43,567 --> 00:46:44,600
It's not too late.

1138
00:46:45,867 --> 00:46:47,734
Maybe you should come
back to the office,

1139
00:46:47,867 --> 00:46:49,100
just for the time being.

1140
00:46:49,233 --> 00:46:50,834
But this is our
chance to preserve

1141
00:46:50,967 --> 00:46:52,066
the in-store experience.

1142
00:46:52,200 --> 00:46:53,066
I just feel-

1143
00:46:53,200 --> 00:46:55,467
We're still figuring
out next steps.

1144
00:46:55,600 --> 00:46:59,166
Okay, what if we made this
a standalone flagship store?

1145
00:46:59,300 --> 00:47:01,567
Charlie, what?

1146
00:47:01,700 --> 00:47:02,967
What did you just say?

1147
00:47:04,533 --> 00:47:06,934
A flagship store?

1148
00:47:07,066 --> 00:47:08,133
Interesting.

1149
00:47:10,934 --> 00:47:12,133
You have until Friday.

1150
00:47:13,400 --> 00:47:14,533
Thank you.

1151
00:47:23,233 --> 00:47:25,033
Hey, how's your day?

1152
00:47:31,500 --> 00:47:34,667
The board's decided to
close most of our stores.

1153
00:47:36,533 --> 00:47:37,800
What do you mean they're
closing the stores?

1154
00:47:37,934 --> 00:47:40,133
I'm sorry that I didn't
tell you right away.

1155
00:47:41,667 --> 00:47:43,633
When did you find out?

1156
00:47:43,767 --> 00:47:45,667
Yesterday.

1157
00:47:45,800 --> 00:47:46,700
Why didn't you tell me?

1158
00:47:46,834 --> 00:47:48,100
I wanted to tell you
this morning,

1159
00:47:48,233 --> 00:47:50,667
but truthfully I was trying
to figure out a plan first.

1160
00:47:53,200 --> 00:47:54,834
Well, I have to tell Marta,
I mean.

1161
00:47:54,967 --> 00:47:56,467
No, you don't have
to tell Marta.

1162
00:47:56,600 --> 00:47:59,000
Yeah, look, her son goes
to college next year.

1163
00:47:59,133 --> 00:48:00,133
She's been saving up for that,

1164
00:48:00,266 --> 00:48:02,100
and Ryan's a fantastic employee.

1165
00:48:02,233 --> 00:48:03,600
He's gonna need help
finding a new job.

1166
00:48:03,734 --> 00:48:05,300
These are people's lives that
we're talking about here.

1167
00:48:05,433 --> 00:48:07,033
It's not over.

1168
00:48:07,166 --> 00:48:09,333
I have a meeting with
Gertrude on Friday.

1169
00:48:09,467 --> 00:48:11,834
I'm gonna pitch this store as
one of their flagship stores.

1170
00:48:11,967 --> 00:48:12,967
With the success of your store,

1171
00:48:13,100 --> 00:48:15,033
they would be crazy not
to agree to it.

1172
00:48:15,166 --> 00:48:17,133
Yeah maybe.

1173
00:48:17,266 --> 00:48:18,400
Or maybe they just shut us
down by New Year's Eve, right?

1174
00:48:18,533 --> 00:48:19,767
They're not gonna close
you New Year's Eve.

1175
00:48:19,900 --> 00:48:21,400
Can you promise that?

1176
00:48:26,667 --> 00:48:27,800
Then your plan better work.

1177
00:48:30,367 --> 00:48:34,100
[somber orchestral music]

1178
00:48:37,567 --> 00:48:40,834
Steph, we need to make this
store not just any store.

1179
00:48:40,967 --> 00:48:42,600
They have to know that
it's essential

1180
00:48:42,734 --> 00:48:44,033
to the success of their company.

1181
00:48:44,166 --> 00:48:45,033
Exactly.

1182
00:48:45,166 --> 00:48:46,567
We need to show it off.

1183
00:48:46,700 --> 00:48:50,133
We need to make it look
like a flagship store.

1184
00:48:50,266 --> 00:48:53,200
I can even put pictures
in the slideshow

1185
00:48:53,333 --> 00:48:55,166
and they'll see with their
own eyes its potential.

1186
00:48:55,300 --> 00:48:56,266
That's a great idea.

1187
00:48:56,400 --> 00:48:57,867
And then I'll hit them
with the numbers.

1188
00:48:58,000 --> 00:48:59,867
Then bam, they sign on
the dotted line.

1189
00:49:00,066 --> 00:49:01,200
Exactly.

1190
00:49:03,934 --> 00:49:05,233
Hopefully.

1191
00:49:05,367 --> 00:49:07,133
Look, I think your
numbers are gonna get you

1192
00:49:07,266 --> 00:49:09,033
really close to the finish line,

1193
00:49:09,166 --> 00:49:11,333
but it's gonna be stories
that really hit it home.

1194
00:49:11,467 --> 00:49:12,433
Okay.

1195
00:49:12,567 --> 00:49:14,133
I'm listening.

1196
00:49:14,266 --> 00:49:15,133
What do you mean?

1197
00:49:15,266 --> 00:49:16,133
Well, I think you need to bring

1198
00:49:16,266 --> 00:49:17,934
this manager guy into it more.

1199
00:49:18,066 --> 00:49:19,800
I mean, he's
obviously a big reason

1200
00:49:19,934 --> 00:49:22,266
why that place is so successful.

1201
00:49:22,400 --> 00:49:24,200
I mean, he is really great.

1202
00:49:25,400 --> 00:49:26,467
Oh yeah?

1203
00:49:26,600 --> 00:49:31,266
Stop it, no, I mean, you
know, professionally.

1204
00:49:31,400 --> 00:49:32,667
Okay.

1205
00:49:32,800 --> 00:49:34,066
I'm serious though.

1206
00:49:34,200 --> 00:49:36,367
Focus on what he does differently.

1207
00:49:39,533 --> 00:49:45,166
You're right.

1208
00:49:45,300 --> 00:49:47,834
I have a photographer coming
in first thing in the morning.

1209
00:49:48,900 --> 00:49:50,100
I think it's pretty good.

1210
00:49:51,467 --> 00:49:54,834
It does need

1211
00:49:54,967 --> 00:49:56,734
something.

1212
00:49:56,867 --> 00:49:58,367
That narrows it down.

1213
00:49:58,500 --> 00:49:59,367
Yeah, like what?

1214
00:49:59,500 --> 00:50:01,934
Like,

1215
00:50:02,066 --> 00:50:03,633
you.

1216
00:50:03,767 --> 00:50:04,700
Like how?

1217
00:50:04,834 --> 00:50:07,066
Like you in that elf costume.

1218
00:50:07,200 --> 00:50:09,166
No, corporate's not gonna
love that idea.

1219
00:50:09,300 --> 00:50:12,000
If it won me over, maybe
it can win them over too.

1220
00:50:12,133 --> 00:50:13,166
You never know.

1221
00:50:14,533 --> 00:50:15,533
Did I now?

1222
00:50:15,667 --> 00:50:16,567
Hmm?

1223
00:50:16,700 --> 00:50:19,433
I won you over?

1224
00:50:22,467 --> 00:50:26,900
I also think we need a
Christmas tree, like right here.

1225
00:50:27,033 --> 00:50:27,900
Picture it.

1226
00:50:28,033 --> 00:50:29,433
- Okay.
- Okay.

1227
00:50:29,567 --> 00:50:30,433
I'll go get one outta the back.

1228
00:50:30,567 --> 00:50:32,567
No.

1229
00:50:32,700 --> 00:50:34,700
Grant, a real tree.

1230
00:50:34,834 --> 00:50:36,767
Oh, but corporate manual states

1231
00:50:36,900 --> 00:50:38,100
that we can't have a real tree.

1232
00:50:38,233 --> 00:50:41,066
Well, the corporate manual
wasn't made for emergency,

1233
00:50:41,200 --> 00:50:43,867
SOS, save-our-store-by-Christmas
moments, now was it?

1234
00:50:45,333 --> 00:50:46,700
Wow.

1235
00:50:46,834 --> 00:50:48,266
Look at you go.

1236
00:50:48,400 --> 00:50:49,567
Okay.

1237
00:50:49,700 --> 00:50:52,200
Marta, we're getting
a real Christmas tree.

1238
00:50:52,333 --> 00:50:53,800
I know just the spot, follow me.

1239
00:50:53,934 --> 00:50:54,967
Good.

1240
00:50:55,100 --> 00:50:57,500
Great.

1241
00:50:57,633 --> 00:51:00,100
Yes.

1242
00:51:00,233 --> 00:51:03,467
[bright holiday music]

1243
00:51:04,700 --> 00:51:08,066
Grant, we just passed
16 perfectly good trees.

1244
00:51:08,200 --> 00:51:09,100
No, no, no, no.

1245
00:51:09,233 --> 00:51:10,934
Trust me, good ones
are at the back.

1246
00:51:11,066 --> 00:51:14,133
Follow me.

1247
00:51:14,266 --> 00:51:16,433
Is this where you come to
get your tree?

1248
00:51:16,567 --> 00:51:17,767
Every year.

1249
00:51:17,900 --> 00:51:19,066
You know this used to be
a lumber yard actually,

1250
00:51:19,200 --> 00:51:20,100
when I was a kid.

1251
00:51:20,233 --> 00:51:21,500
I didn't know, no.

1252
00:51:21,633 --> 00:51:24,367
Well it's where my grandpa
Henry got his start, actually.

1253
00:51:24,500 --> 00:51:27,600
Pulled long hours, saved up
enough and opened Trinket Town.

1254
00:51:30,734 --> 00:51:32,500
Can I ask you something?

1255
00:51:32,633 --> 00:51:34,600
Yeah.

1256
00:51:34,734 --> 00:51:38,033
Why didn't you just
reopen Trinket Town?

1257
00:51:38,166 --> 00:51:39,734
Well, turns out banks
don't trust kids

1258
00:51:39,867 --> 00:51:41,567
who have no experience.

1259
00:51:41,700 --> 00:51:43,700
But you said your dad
was a financial planner.

1260
00:51:43,834 --> 00:51:44,734
He could have helped.

1261
00:51:44,867 --> 00:51:45,934
No, no.

1262
00:51:46,066 --> 00:51:47,600
He thought that I should,
you know,

1263
00:51:47,734 --> 00:51:49,066
be doing something more respectable,

1264
00:51:49,200 --> 00:51:50,100
professional, profitable.

1265
00:51:50,233 --> 00:51:52,233
Oh, okay.

1266
00:51:52,367 --> 00:51:54,333
What about now?

1267
00:51:54,467 --> 00:51:55,500
You have all this experience,

1268
00:51:55,633 --> 00:51:57,367
you could get a startup loan,
no problem.

1269
00:51:58,633 --> 00:52:00,567
Well, man, I have
employees now and.

1270
00:52:03,567 --> 00:52:05,333
Okay, part of me thinks that,

1271
00:52:05,467 --> 00:52:08,767
maybe it wouldn't live
up to what it used to be

1272
00:52:08,900 --> 00:52:09,934
if I was at the wheel.

1273
00:52:10,066 --> 00:52:12,166
But my grandpa was a
special guy.

1274
00:52:12,300 --> 00:52:15,000
I mean, he whittled toys
from scrap lumber

1275
00:52:15,133 --> 00:52:16,934
that he'd find on his
lunch breaks.

1276
00:52:17,066 --> 00:52:18,900
Actually, we could find you
some scrap lumber probably.

1277
00:52:19,033 --> 00:52:21,100
You could take some
home with you.

1278
00:52:21,233 --> 00:52:22,133
Are you serious?

1279
00:52:22,266 --> 00:52:24,834
Why would I take
scrap lumber home?

1280
00:52:24,967 --> 00:52:26,600
For your toy line.

1281
00:52:26,734 --> 00:52:27,834
Oh, well,

1282
00:52:29,000 --> 00:52:29,867
it's not a toy line,

1283
00:52:30,000 --> 00:52:32,533
and I don't know how to whittle.

1284
00:52:32,667 --> 00:52:33,533
I just draw.

1285
00:52:33,667 --> 00:52:35,166
Oh, I could help you with that.

1286
00:52:35,300 --> 00:52:36,400
I still have my
grandfather's carving knife.

1287
00:52:36,533 --> 00:52:37,867
No, you don't need to do that.

1288
00:52:38,000 --> 00:52:39,400
Well, I'd like to do that.

1289
00:52:39,533 --> 00:52:41,300
I mean, if that's what you
imagine, right?

1290
00:52:41,433 --> 00:52:42,900
I just assumed that they
would be wood,

1291
00:52:43,033 --> 00:52:44,834
not plastic because,

1292
00:52:44,967 --> 00:52:46,567
hey, you mentioned that

1293
00:52:46,700 --> 00:52:48,266
you loved the reindeer so much.

1294
00:52:50,400 --> 00:52:52,700
Yeah, that is how I imagined it.

1295
00:52:52,834 --> 00:52:54,433
Wood, not plastic.

1296
00:52:55,500 --> 00:52:59,266
All right then well, you
know what that means.

1297
00:53:01,166 --> 00:53:02,400
- No.
- Mm-hmm.

1298
00:53:02,533 --> 00:53:03,400
What?

1299
00:53:03,533 --> 00:53:04,834
You're gonna have to
show me your sketches.

1300
00:53:06,467 --> 00:53:08,433
- No.
- What? Come on.

1301
00:53:08,567 --> 00:53:11,000
Why not?

1302
00:53:11,133 --> 00:53:13,767
I don't know, I don't
wanna make you

1303
00:53:13,900 --> 00:53:14,900
do anything that's so.

1304
00:53:15,033 --> 00:53:16,166
What, important to you?

1305
00:53:16,300 --> 00:53:17,767
Juvenile.

1306
00:53:17,900 --> 00:53:19,166
Juvenile?

1307
00:53:19,300 --> 00:53:20,567
Why do you do that?

1308
00:53:22,100 --> 00:53:23,066
What, do what?

1309
00:53:23,200 --> 00:53:24,233
That.

1310
00:53:24,367 --> 00:53:25,266
Not doing anything.

1311
00:53:25,400 --> 00:53:26,567
Yeah, you just did it again.

1312
00:53:26,700 --> 00:53:28,667
I'm just looking for trees.

1313
00:53:28,800 --> 00:53:31,767
Look, stop.

1314
00:53:31,900 --> 00:53:35,100
Making toys is not easy.

1315
00:53:35,233 --> 00:53:37,266
It's not frivolous or naive,

1316
00:53:37,400 --> 00:53:39,066
but think about how much
toys impacted you

1317
00:53:39,200 --> 00:53:40,266
when you were a kid,

1318
00:53:40,400 --> 00:53:42,700
how much they impact you
now, even as an adult.

1319
00:53:44,400 --> 00:53:45,533
I can't believe I'm
gonna say this,

1320
00:53:45,667 --> 00:53:47,500
but at the end of the day,
it's still a business,

1321
00:53:47,633 --> 00:53:49,867
so there's gonna be market
research and product testing.

1322
00:53:50,000 --> 00:53:51,100
- Wow.
- Yeah.

1323
00:53:51,233 --> 00:53:53,600
But you know this stuff, you
have experience with this.

1324
00:53:54,867 --> 00:53:57,133
I have done a little
market research.

1325
00:53:57,266 --> 00:53:59,700
Things are trending
towards nostalgia,

1326
00:53:59,834 --> 00:54:02,467
and back to the basics,
is a draw.

1327
00:54:02,600 --> 00:54:04,166
See, you're doing it right now.

1328
00:54:04,300 --> 00:54:05,500
Are we gonna get a tree?

1329
00:54:05,633 --> 00:54:07,166
We should get a tree,
don't you think?

1330
00:54:07,300 --> 00:54:08,400
Yeah. Yeah.

1331
00:54:09,600 --> 00:54:11,600
I just need to say
one more thing.

1332
00:54:13,400 --> 00:54:16,000
The next time I ask to
see your sketches,

1333
00:54:17,100 --> 00:54:18,834
don't talk yourself out of it.

1334
00:54:18,967 --> 00:54:20,934
Okay?

1335
00:54:21,066 --> 00:54:24,233
Okay.

1336
00:54:24,367 --> 00:54:25,367
Okay.

1337
00:54:29,200 --> 00:54:31,000
I think this is it, yeah?

1338
00:54:31,133 --> 00:54:32,166
Yeah, looks great.

1339
00:54:32,300 --> 00:54:34,934
- Okay.
- You got this, I'll pay.

1340
00:54:45,000 --> 00:54:48,400
[acoustic guitar music]

1341
00:55:17,700 --> 00:55:21,333
♪ Angels we have heard on high ♪

1342
00:55:21,467 --> 00:55:24,867
♪ Sweetly singing
o'er the plains ♪

1343
00:55:25,000 --> 00:55:25,900
♪ And the mountains in reply ♪

1344
00:55:26,033 --> 00:55:27,667
I think I'm done.

1345
00:55:32,133 --> 00:55:33,000
No, it's nice.

1346
00:55:33,133 --> 00:55:34,166
No, it's really nice.

1347
00:55:34,300 --> 00:55:35,433
Yeah?

1348
00:55:35,567 --> 00:55:38,567
Have you thought about
using more silver garland?

1349
00:55:40,533 --> 00:55:41,533
What, you don't like it?

1350
00:55:41,667 --> 00:55:43,300
I can basically see my
reflection in it.

1351
00:55:43,433 --> 00:55:44,734
Yes, that's great.

1352
00:55:44,867 --> 00:55:46,667
Hey, hey, hey!

1353
00:55:46,800 --> 00:55:47,800
Hi!

1354
00:55:49,700 --> 00:55:52,800
So, did you get the thing
that I asked for yet?

1355
00:55:52,934 --> 00:55:54,066
Mm-hmm.

1356
00:55:54,200 --> 00:55:55,133
You didn't tell me
what it's for?

1357
00:55:55,266 --> 00:55:56,300
No.

1358
00:55:56,433 --> 00:55:57,900
You know like those little
tiny Santa toys

1359
00:55:58,033 --> 00:55:58,900
that you can get?

1360
00:55:59,033 --> 00:55:59,900
Yeah.

1361
00:56:00,100 --> 00:56:02,367
I tried to buy one,
but mom said no.

1362
00:56:02,500 --> 00:56:03,800
So then I tried to
buy one myself,

1363
00:56:03,934 --> 00:56:05,767
but mom wouldn't give me
her credit card.

1364
00:56:05,900 --> 00:56:08,033
You know, I kind of understand
where she's coming from.

1365
00:56:08,166 --> 00:56:09,033
She's nine.

1366
00:56:09,166 --> 00:56:10,400
And a half.

1367
00:56:10,533 --> 00:56:12,166
And still capable of
accidentally purchasing

1368
00:56:12,300 --> 00:56:14,600
200 of something I can't return.

1369
00:56:14,734 --> 00:56:17,734
Hey.
I want to show you something.

1370
00:56:17,867 --> 00:56:18,967
I was thinking about
the problem.

1371
00:56:19,100 --> 00:56:19,967
Yes.

1372
00:56:20,100 --> 00:56:22,166
And I started to doodle,

1373
00:56:22,300 --> 00:56:23,900
and I was wondering

1374
00:56:26,300 --> 00:56:28,133
if this could work
for Sally Claus?

1375
00:56:28,266 --> 00:56:29,400
It's perfect.

1376
00:56:29,533 --> 00:56:31,300
- Really?
- Where are they?

1377
00:56:31,433 --> 00:56:33,133
Oh, well they're not toys yet.

1378
00:56:33,266 --> 00:56:34,800
They're just drawings.

1379
00:56:34,934 --> 00:56:36,700
Oh.

1380
00:56:36,834 --> 00:56:37,834
But.

1381
00:56:37,967 --> 00:56:39,834
I know, I'll use my elf
dust to make them real!

1382
00:56:39,967 --> 00:56:40,834
[Izzy] Slow down, honey.

1383
00:56:40,967 --> 00:56:41,834
[Emma] Come on, we gotta go.

1384
00:56:41,967 --> 00:56:42,834
[Izzy] We're going,
see you later.

1385
00:56:42,967 --> 00:56:44,100
[Emma] Bye.
[Grant] Bye.

1386
00:56:47,200 --> 00:56:49,166
So, what you got there?

1387
00:56:49,300 --> 00:56:50,800
Oh yes, you're here.

1388
00:56:50,934 --> 00:56:52,266
Hi, welcome.

1389
00:56:52,400 --> 00:56:54,367
Right this way.

1390
00:56:59,500 --> 00:57:03,200
hestral]

1391
00:57:15,300 --> 00:57:16,166
How's it going?

1392
00:57:16,300 --> 00:57:17,300
It's going great.

1393
00:57:17,433 --> 00:57:19,033
Just waiting for the last
of these photos to upload,

1394
00:57:19,166 --> 00:57:20,867
and then we should
be good to go.

1395
00:57:21,000 --> 00:57:22,867
You think it'll work?

1396
00:57:23,000 --> 00:57:24,734
I do.

1397
00:57:24,867 --> 00:57:26,066
- Okay.
- Okay.

1398
00:57:29,600 --> 00:57:30,900
What's in the box.

1399
00:57:31,033 --> 00:57:33,467
Well, I'll show you if
you show me your sketches.

1400
00:57:33,600 --> 00:57:35,233
Oh, sneaky.

1401
00:57:35,367 --> 00:57:36,734
Mm, I see what you're doing.

1402
00:57:36,867 --> 00:57:38,400
- No.
- Yes.

1403
00:57:38,533 --> 00:57:40,867
Trying to make a deal, I
think you should take it.

1404
00:57:42,834 --> 00:57:43,834
It's a good deal.

1405
00:57:47,233 --> 00:57:49,967
Okay, fine.

1406
00:57:50,100 --> 00:57:52,166
Okay.

1407
00:57:52,300 --> 00:57:55,333
[gentle piano music]

1408
00:58:02,934 --> 00:58:05,033
They're still a work in
progress, okay?

1409
00:58:05,166 --> 00:58:08,867
So, if you don't like them, you
can just be honest as well.

1410
00:58:09,000 --> 00:58:11,500
There's some dimensions that
I still need to tweak in that.

1411
00:58:13,700 --> 00:58:16,400
They're supposed to be simple,
that's what I was going for.

1412
00:58:16,533 --> 00:58:17,467
I didn't wanna add
too many details

1413
00:58:17,600 --> 00:58:19,800
so that the kids could
add the details.

1414
00:58:19,934 --> 00:58:22,166
You know, inspire imagination.

1415
00:58:22,300 --> 00:58:25,166
They could create their own
world and write their own rules.

1416
00:58:29,633 --> 00:58:31,066
Okay, your silence
is killing me.

1417
00:58:32,633 --> 00:58:34,900
I like that.

1418
00:58:35,033 --> 00:58:36,934
What?

1419
00:58:37,066 --> 00:58:38,600
It just means you care
about my opinion.

1420
00:58:38,734 --> 00:58:41,633
Of course I care about
your opinion.

1421
00:58:41,767 --> 00:58:43,767
I mean,

1422
00:58:43,900 --> 00:58:46,867
you're a professional
in the industry.

1423
00:58:48,033 --> 00:58:50,166
Right.

1424
00:58:50,300 --> 00:58:51,600
Important opinion.

1425
00:58:51,734 --> 00:58:53,533
These are incredible.

1426
00:58:53,667 --> 00:58:55,066
Really?

1427
00:58:55,200 --> 00:58:56,467
You got something
really special here.

1428
00:59:00,467 --> 00:59:01,367
Thank you.

1429
00:59:01,500 --> 00:59:03,400
Thank you.

1430
00:59:03,533 --> 00:59:06,467
Now, your turn.

1431
00:59:12,500 --> 00:59:15,700
That's the one you were
talking about, right?

1432
00:59:15,834 --> 00:59:16,834
How?

1433
00:59:20,300 --> 00:59:23,000
That's exactly how I
remember it.

1434
00:59:25,834 --> 00:59:27,367
It's yours, keep it.

1435
00:59:27,500 --> 00:59:29,033
No, I can't keep this.

1436
00:59:29,166 --> 00:59:31,467
This is from your grandfather.

1437
00:59:31,600 --> 00:59:33,600
We made a deal, fair and square.

1438
00:59:33,734 --> 00:59:35,500
It's yours, please keep it.

1439
00:59:35,633 --> 00:59:37,867
Why are you being so nice to me?

1440
00:59:38,000 --> 00:59:39,967
You're supposed to hate
corporate minions.

1441
00:59:40,100 --> 00:59:42,367
I do.

1442
00:59:42,500 --> 00:59:43,767
It just turns out that
you're the furthest thing

1443
00:59:43,900 --> 00:59:45,967
from a corporate minion
that I can imagine.

1444
00:59:50,266 --> 00:59:53,133
Hey, I was wondering if
maybe, you know, we could-

1445
00:59:53,266 --> 00:59:54,767
[phone ringing]

1446
00:59:54,900 --> 00:59:58,533
Oh, that's Steph, I
have to meet her

1447
00:59:58,667 --> 01:00:02,133
for the pitch practice tonight.

1448
01:00:02,266 --> 01:00:03,533
Okay.

1449
01:00:03,667 --> 01:00:04,533
Good luck.

1450
01:00:04,667 --> 01:00:05,867
- Thanks.
- All right.

1451
01:00:08,867 --> 01:00:09,867
Oh, hey.

1452
01:00:27,700 --> 01:00:29,333
They're gonna go for it,
don't worry.

1453
01:00:29,467 --> 01:00:31,266
What if they don't?

1454
01:00:31,400 --> 01:00:33,533
What's Grant gonna do?

1455
01:00:33,667 --> 01:00:34,667
Grant?

1456
01:00:34,800 --> 01:00:36,667
So we're on a first
name basis now.

1457
01:00:36,800 --> 01:00:39,700
Oh, I mean, well we,

1458
01:00:39,834 --> 01:00:41,333
yes, we are.

1459
01:00:42,767 --> 01:00:43,633
You're rattled.

1460
01:00:43,767 --> 01:00:44,800
No, I'm not rattled.

1461
01:00:44,934 --> 01:00:46,567
Yes, you are.

1462
01:00:46,700 --> 01:00:48,900
And you only get rattled when
you're really into someone

1463
01:00:49,033 --> 01:00:50,934
or completely horrified by them.

1464
01:00:52,367 --> 01:00:56,834
You really like him.

1465
01:00:56,967 --> 01:00:59,667
You know, you and Grant
are very similar.

1466
01:00:59,800 --> 01:01:01,100
Never know when to let up,

1467
01:01:03,567 --> 01:01:05,166
especially about my toy designs.

1468
01:01:06,266 --> 01:01:10,133
Wait, you told him about
your toy designs?

1469
01:01:10,266 --> 01:01:11,467
I did.

1470
01:01:11,600 --> 01:01:12,467
Whoa, that's-

1471
01:01:12,600 --> 01:01:13,467
Insane.

1472
01:01:13,600 --> 01:01:14,734
Crazy, stupid.

1473
01:01:14,867 --> 01:01:15,934
- I know.
- No.

1474
01:01:16,066 --> 01:01:18,367
I also told him I could
save his store.

1475
01:01:18,500 --> 01:01:19,867
What am I doing?

1476
01:01:20,000 --> 01:01:20,867
It's okay.

1477
01:01:21,000 --> 01:01:22,567
We got this.

1478
01:01:22,700 --> 01:01:25,166
Run it again.

1479
01:01:25,300 --> 01:01:28,400
Flagships build brand power
through store experience.

1480
01:01:28,533 --> 01:01:32,033
They're a place for discovery, excitement,

1481
01:01:32,166 --> 01:01:33,533
connection and fun.

1482
01:01:33,667 --> 01:01:34,667
Perfect.

1483
01:01:34,800 --> 01:01:36,600
Making it the perfect location

1484
01:01:36,734 --> 01:01:38,433
for Big Teddy Toy Company's

1485
01:01:38,567 --> 01:01:40,433
very first flagship store.

1486
01:01:40,567 --> 01:01:43,767
[clapping]

1487
01:01:43,900 --> 01:01:46,400
Well, it's an
interesting proposal.

1488
01:01:46,533 --> 01:01:48,433
But I have concerns
with the location.

1489
01:01:48,567 --> 01:01:50,567
Is it really central
enough to be a flagship?

1490
01:01:50,700 --> 01:01:51,967
Well, I can assure you

1491
01:01:52,100 --> 01:01:54,734
that this store's reputation
continues to spread,

1492
01:01:54,867 --> 01:01:56,767
and with a larger
marketing budget,

1493
01:01:56,900 --> 01:01:58,900
we can increase traffic significantly.

1494
01:02:01,033 --> 01:02:02,867
Thank you, Charlie.

1495
01:02:03,000 --> 01:02:04,633
We'll take it into consideration.

1496
01:02:07,000 --> 01:02:08,233
You know,

1497
01:02:08,367 --> 01:02:10,500
maybe you should see
it in person

1498
01:02:10,633 --> 01:02:12,567
before making any decisions.

1499
01:02:12,700 --> 01:02:15,000
There's just something that
statistics and spreadsheets

1500
01:02:15,133 --> 01:02:16,667
can't show you.

1501
01:02:16,800 --> 01:02:20,834
In fact, they are hosting
a holiday party tonight.

1502
01:02:20,967 --> 01:02:23,400
You and your families
should come on down.

1503
01:02:25,500 --> 01:02:27,266
That's a great idea.

1504
01:02:27,400 --> 01:02:28,266
We'll be there.

1505
01:02:28,400 --> 01:02:29,867
Fantastic.

1506
01:02:30,000 --> 01:02:31,300
And we'll see you there.

1507
01:02:36,233 --> 01:02:37,467
Okay.

1508
01:02:37,600 --> 01:02:39,433
There you go, Ryan.

1509
01:02:39,567 --> 01:02:40,934
Oh, Marta, a return.

1510
01:02:41,066 --> 01:02:44,066
[Marta] Oh.

1511
01:02:44,200 --> 01:02:45,066
[Charlie] Hey.

1512
01:02:45,200 --> 01:02:46,867
Hey.

1513
01:02:47,000 --> 01:02:47,867
So how'd it go?

1514
01:02:48,000 --> 01:02:48,867
Oh no, good.

1515
01:02:49,000 --> 01:02:49,867
Good?

1516
01:02:50,000 --> 01:02:50,867
Yeah, really good.

1517
01:02:51,000 --> 01:02:51,867
- But.
- What?

1518
01:02:52,000 --> 01:02:53,333
The board wants to come here.

1519
01:02:53,467 --> 01:02:55,000
What, here? When?

1520
01:02:55,133 --> 01:02:56,000
Tonight.

1521
01:02:56,133 --> 01:02:57,033
Tonight?

1522
01:02:57,166 --> 01:02:58,300
I kind of told them
that we are having

1523
01:02:58,433 --> 01:02:59,333
a holiday party.

1524
01:02:59,467 --> 01:03:00,467
A party, okay.

1525
01:03:00,600 --> 01:03:01,767
I just needed a way to
get them in the store

1526
01:03:01,900 --> 01:03:05,000
so that they could see the
potential for themselves.

1527
01:03:05,133 --> 01:03:06,066
Oh Grant, I'm so sorry.

1528
01:03:06,200 --> 01:03:07,066
Are you mad?

1529
01:03:07,200 --> 01:03:08,266
No, no, not at all.

1530
01:03:08,400 --> 01:03:10,967
I'm just trying to figure
out where to start.

1531
01:03:11,100 --> 01:03:12,166
Oh, great.

1532
01:03:12,300 --> 01:03:13,533
Yeah, where to start.

1533
01:03:13,667 --> 01:03:15,700
I want them to feel the
magic of the store, you know,

1534
01:03:15,834 --> 01:03:16,800
it already looks so good.

1535
01:03:16,934 --> 01:03:17,834
Yeah, but we wanna blow
their socks off.

1536
01:03:17,967 --> 01:03:18,900
Exactly.

1537
01:03:19,033 --> 01:03:20,233
Bring in appetizers,
maybe desserts.

1538
01:03:20,367 --> 01:03:21,433
Oh, I love desserts, yeah.

1539
01:03:21,567 --> 01:03:22,700
And we'll put out the
arts and crafts table.

1540
01:03:22,834 --> 01:03:24,033
Yes, and set up games.

1541
01:03:24,166 --> 01:03:25,066
Absolutely, I love games.

1542
01:03:25,200 --> 01:03:26,100
We don't have a lot of time.

1543
01:03:26,233 --> 01:03:27,133
- No.
- We need help.

1544
01:03:27,266 --> 01:03:28,367
Yes.

1545
01:03:28,500 --> 01:03:29,767
Okay, I will ask Marta and
Ryan if they can stay late,

1546
01:03:29,900 --> 01:03:31,467
and I'll see if Izzy
can bring Emma.

1547
01:03:31,600 --> 01:03:32,767
Oh, that would so
would be perfect.

1548
01:03:32,900 --> 01:03:34,900
'Cause teamwork makes
the dream work.

1549
01:03:35,033 --> 01:03:36,767
You know it.

1550
01:03:36,900 --> 01:03:38,600
Steph? What are you doing here?

1551
01:03:38,734 --> 01:03:41,066
Oh, well I thought you could
use an extra set of hands.

1552
01:03:41,200 --> 01:03:42,367
Oh my goodness, we can.

1553
01:03:42,500 --> 01:03:44,667
You are the best.

1554
01:03:44,800 --> 01:03:47,066
Grant, this is Stephanie, my-

1555
01:03:47,200 --> 01:03:50,467
Coworker, best friend,
Bonnie to her Clyde,

1556
01:03:50,600 --> 01:03:52,033
Louise to her Thelma.

1557
01:03:52,166 --> 01:03:53,967
Excuse me, I'm Louise,
you're Thelma.

1558
01:03:54,100 --> 01:03:56,600
Oh, that's cute,
you're 100% Thelma.

1559
01:03:57,967 --> 01:03:58,834
I don't think so.

1560
01:03:58,967 --> 01:04:00,300
We talked about this, so.

1561
01:04:00,433 --> 01:04:01,467
Hi.

1562
01:04:01,600 --> 01:04:02,667
Nice to meet you.

1563
01:04:03,800 --> 01:04:04,967
Anyway.

1564
01:04:05,100 --> 01:04:08,200
We have a lot to do, so we're
gonna get started over here.

1565
01:04:09,734 --> 01:04:11,367
[uptempo orchestral music]

1566
01:04:11,500 --> 01:04:14,600
♪ See the snow falling
on your shoes ♪

1567
01:04:14,734 --> 01:04:17,567
♪ Dusting off those
winter blues ♪

1568
01:04:17,700 --> 01:04:21,233
♪ All the yuletide
spirit's high ♪

1569
01:04:21,367 --> 01:04:24,300
♪ There's a ring into the sky ♪

1570
01:04:24,433 --> 01:04:26,900
♪ Big celebration ♪

1571
01:04:27,033 --> 01:04:30,333
♪ I hear the children
laugh and play ♪

1572
01:04:30,467 --> 01:04:33,000
♪ Here's to vacation ♪

1573
01:04:33,133 --> 01:04:35,934
♪ And Santa coming on
his sleigh ♪

1574
01:04:36,066 --> 01:04:38,900
♪ It may be Christmas ♪

1575
01:04:39,033 --> 01:04:42,567
♪ Joy all around us ♪

1576
01:04:42,700 --> 01:04:46,066
♪ The choirs sing
loud caroling ♪

1577
01:04:46,200 --> 01:04:48,734
♪ Bright sparkles
in the trees ♪

1578
01:04:48,867 --> 01:04:52,000
♪ Bringing our wishes ♪

1579
01:04:52,133 --> 01:04:55,400
♪ Just give you my kisses ♪

1580
01:04:55,533 --> 01:04:59,233
♪ A warm fireplace is
all I need ♪

1581
01:04:59,367 --> 01:05:03,700
♪ To see your face on
Christmas Eve ♪

1582
01:05:05,734 --> 01:05:10,433
♪ See your face on
Christmas Eve ♪

1583
01:05:11,800 --> 01:05:16,166
♪ See your face on
Christmas Eve ♪

1584
01:05:18,200 --> 01:05:22,533
♪ See your face on
Christmas Eve ♪

1585
01:05:24,567 --> 01:05:29,066
♪ See your face on
Christmas Eve ♪

1586
01:05:39,800 --> 01:05:40,700
Hey.

1587
01:05:40,834 --> 01:05:42,467
[Charlie] Hey, almost done.

1588
01:05:42,600 --> 01:05:43,767
You get that candy
station set up yet?

1589
01:05:43,900 --> 01:05:45,266
Yeah, love candy.

1590
01:05:49,033 --> 01:05:50,867
Wow.

1591
01:05:51,000 --> 01:05:52,000
You look.

1592
01:05:52,133 --> 01:05:53,667
A little less corporate?

1593
01:05:53,800 --> 01:05:54,767
Yeah.

1594
01:05:54,900 --> 01:05:56,133
But still professional, right?

1595
01:05:56,266 --> 01:05:58,166
I mean it's the board after all.

1596
01:05:58,300 --> 01:06:00,900
Yeah, you look beautiful,
it's perfect.

1597
01:06:02,600 --> 01:06:04,834
Thanks.

1598
01:06:04,967 --> 01:06:06,767
What do you got there?

1599
01:06:07,967 --> 01:06:10,867
Open it.

1600
01:06:11,000 --> 01:06:12,266
I snuck a peek at your sketches,

1601
01:06:12,400 --> 01:06:14,033
and this isn't quite as
good as what you drew,

1602
01:06:14,166 --> 01:06:16,667
but I think it's close.

1603
01:06:18,200 --> 01:06:21,900
[romantic orchestral music]

1604
01:06:27,700 --> 01:06:29,266
You made these?

1605
01:06:29,400 --> 01:06:31,367
Yeah, I used my
grandfather's carving knives.

1606
01:06:31,500 --> 01:06:33,567
I hope you don't mind.

1607
01:06:33,700 --> 01:06:36,266
[romantic music]

1608
01:06:43,066 --> 01:06:45,467
You gotta stop making
me presents.

1609
01:06:45,600 --> 01:06:47,033
Yeah, can't promise that.

1610
01:06:54,033 --> 01:06:56,567
Are you ready for tonight?

1611
01:06:57,834 --> 01:06:58,700
Yeah.

1612
01:06:58,834 --> 01:06:59,700
You?

1613
01:06:59,834 --> 01:07:01,500
Yeah.

1614
01:07:01,633 --> 01:07:04,033
Just put this in the safe.

1615
01:07:04,166 --> 01:07:05,300
Okay.

1616
01:07:13,333 --> 01:07:16,667
♪ I count the hours
and minutes ♪

1617
01:07:16,800 --> 01:07:20,600
♪ Till the last week
of December ♪

1618
01:07:20,734 --> 01:07:25,667
♪ For me, the Christmas spirits
flow as early as September ♪

1619
01:07:27,367 --> 01:07:29,767
♪ It's the best of seasons ♪

1620
01:07:29,900 --> 01:07:33,266
♪ Come and raise your
glass and sing ♪

1621
01:07:33,400 --> 01:07:37,066
♪ No need for other reasons ♪

1622
01:07:37,200 --> 01:07:40,433
♪ Glory to the newborn king ♪

1623
01:07:40,567 --> 01:07:42,734
♪ Jingle them bells and frolic ♪

1624
01:07:42,867 --> 01:07:44,867
♪ It's the best day
of the year ♪

1625
01:07:45,000 --> 01:07:45,867
It looks great.

1626
01:07:46,000 --> 01:07:47,333
It looks just like snow.

1627
01:07:48,900 --> 01:07:49,767
Hey, how you doing?

1628
01:07:49,900 --> 01:07:50,800
You having fun?

1629
01:07:50,934 --> 01:07:52,133
Yeah.

1630
01:07:52,266 --> 01:07:53,900
So, what about her?

1631
01:07:56,066 --> 01:07:57,300
Wow that's more complicated.

1632
01:07:57,433 --> 01:07:59,467
Just ask her out and see
what she says.

1633
01:07:59,600 --> 01:08:01,867
If it all falls apart,
then so be it.

1634
01:08:02,000 --> 01:08:03,767
But if it works out.

1635
01:08:08,800 --> 01:08:10,200
Hey, Charlie.

1636
01:08:10,333 --> 01:08:11,967
Great job.

1637
01:08:12,100 --> 01:08:13,100
Very impressive.

1638
01:08:13,233 --> 01:08:15,066
Thank you, David.

1639
01:08:22,100 --> 01:08:24,100
- Hi.
- Hi.

1640
01:08:24,233 --> 01:08:25,200
What do you think?

1641
01:08:25,333 --> 01:08:26,500
I think it looks like
you flew Santa in

1642
01:08:26,633 --> 01:08:27,900
right from the north pole.

1643
01:08:28,033 --> 01:08:29,633
Looks good, huh?

1644
01:08:29,767 --> 01:08:33,600
But seriously, tonight
is incredible, Charlie.

1645
01:08:33,734 --> 01:08:37,500
Win, lose or draw, you should
be really proud of yourself.

1646
01:08:37,633 --> 01:08:38,967
You laid it all on the line.

1647
01:08:40,100 --> 01:08:42,300
Yeah, I guess I did.

1648
01:08:42,433 --> 01:08:46,166
So, are you finally gonna
tell him how you feel,

1649
01:08:46,300 --> 01:08:48,066
or am I gonna have to
do it for you?

1650
01:08:48,200 --> 01:08:49,100
You wouldn't dare.

1651
01:08:49,233 --> 01:08:51,266
Oh, I most certainly would.

1652
01:08:51,400 --> 01:08:52,300
[Gertrude] Stephanie.

1653
01:08:52,433 --> 01:08:53,500
Hi, Gertrude.

1654
01:08:53,633 --> 01:08:55,400
I'll leave you two ladies to it.

1655
01:08:57,533 --> 01:08:59,734
Charlie, what a lovely evening.

1656
01:08:59,867 --> 01:09:00,900
Thank you.

1657
01:09:01,033 --> 01:09:03,133
I'm so glad that you're
enjoying yourself.

1658
01:09:03,266 --> 01:09:04,900
Board and I are very
excited about

1659
01:09:05,033 --> 01:09:06,600
some of the ideas you
put forward.

1660
01:09:06,734 --> 01:09:07,867
Great.

1661
01:09:08,000 --> 01:09:09,667
Yeah, oh, what a relief.

1662
01:09:09,800 --> 01:09:11,367
Your pitch was spot on.

1663
01:09:11,500 --> 01:09:13,166
And what you've done
tonight has proven

1664
01:09:13,300 --> 01:09:17,166
that a flagship store is the
answer we've been looking for.

1665
01:09:17,300 --> 01:09:18,166
Really?

1666
01:09:18,300 --> 01:09:19,300
David has connected the board

1667
01:09:19,433 --> 01:09:21,567
with a great location
in Las Vegas

1668
01:09:21,700 --> 01:09:24,400
that I think will really carry
the sales we're looking for.

1669
01:09:24,533 --> 01:09:26,500
In Las Vegas?

1670
01:09:26,633 --> 01:09:27,533
I thought we were-

1671
01:09:27,667 --> 01:09:30,333
I know it's unexpected.

1672
01:09:30,467 --> 01:09:31,967
It's all been happening
very quickly.

1673
01:09:33,066 --> 01:09:35,400
But you have done some
great work here, Charlie,

1674
01:09:35,533 --> 01:09:37,100
and I would love to sit
down with you

1675
01:09:37,233 --> 01:09:38,767
and talk next steps.

1676
01:09:38,900 --> 01:09:39,900
Yes, of course.

1677
01:09:40,033 --> 01:09:41,600
The Vegas store will open
up a lot of opportunities

1678
01:09:41,734 --> 01:09:43,000
I think you'd be great for.

1679
01:09:44,967 --> 01:09:46,834
Anyway, we're pulling
the team together

1680
01:09:46,967 --> 01:09:49,166
for a meeting in the
morning, we can talk then?

1681
01:09:49,300 --> 01:09:50,900
Mm-hmm, yeah.

1682
01:09:51,033 --> 01:09:52,266
Thank you for a
wonderful evening.

1683
01:09:52,400 --> 01:09:55,000
Thank you for coming.

1684
01:09:55,133 --> 01:09:58,834
[somber instrumental music]

1685
01:10:08,800 --> 01:10:11,000
Hey,

1686
01:10:11,133 --> 01:10:12,467
there you are.

1687
01:10:12,600 --> 01:10:14,367
Couldn't find you.

1688
01:10:14,500 --> 01:10:15,567
Did you hear anything yet?

1689
01:10:17,166 --> 01:10:21,066
They've decided that
Vegas is a better place

1690
01:10:21,200 --> 01:10:22,467
for our flagship store.

1691
01:10:24,166 --> 01:10:25,166
Vegas?

1692
01:10:25,300 --> 01:10:26,667
Yeah.

1693
01:10:26,800 --> 01:10:29,800
Okay.

1694
01:10:29,934 --> 01:10:31,000
I'm so sorry.

1695
01:10:31,133 --> 01:10:33,333
I feel like I should have known.

1696
01:10:33,467 --> 01:10:35,233
I mean, the odds were
never in our favor.

1697
01:10:35,367 --> 01:10:37,567
You should never have
trusted corporate.

1698
01:10:39,433 --> 01:10:41,533
Maybe it's not all bad.

1699
01:10:41,667 --> 01:10:43,600
I mean, I could get you a
really great severance package.

1700
01:10:43,734 --> 01:10:45,333
But if you think I care
about a severance package,

1701
01:10:45,467 --> 01:10:46,967
then clearly you don't know me.

1702
01:10:48,600 --> 01:10:53,433
I meant you could use it
to reopen Trinket Town.

1703
01:10:53,567 --> 01:10:56,233
It's your dream.

1704
01:10:56,367 --> 01:10:57,934
What about you?

1705
01:10:58,066 --> 01:10:59,100
What about your toy line?

1706
01:11:00,767 --> 01:11:02,900
I don't have a toy line, Grant.

1707
01:11:03,033 --> 01:11:04,567
Okay, you want me to trust
and believe in my dreams,

1708
01:11:04,700 --> 01:11:06,066
but you're not willing
to admit what yours are?

1709
01:11:06,200 --> 01:11:07,066
Yeah, I'm not you.

1710
01:11:07,200 --> 01:11:08,433
You don't have to be.

1711
01:11:08,567 --> 01:11:12,066
I'm not spontaneous and
playful and magical.

1712
01:11:13,300 --> 01:11:15,133
I'm a data analyst for a reason.

1713
01:11:15,266 --> 01:11:17,900
Why do you think you chose
to work at a toy company?

1714
01:11:20,600 --> 01:11:23,300
To take the leap.

1715
01:11:23,433 --> 01:11:25,767
I can't.

1716
01:11:25,900 --> 01:11:27,066
It's not me.

1717
01:11:27,200 --> 01:11:29,133
I'm sorry, I gotta go.

1718
01:11:29,266 --> 01:11:32,533
[sad orchestral music]

1719
01:11:39,867 --> 01:11:42,700
All right, everyone bring it in.

1720
01:11:45,100 --> 01:11:46,700
- Morning.
- Morning.

1721
01:11:47,934 --> 01:11:50,133
There's no easy way to say
this, I'm just gonna say it.

1722
01:11:52,300 --> 01:11:55,133
Corporate has decided that
it would be a good idea

1723
01:11:55,266 --> 01:11:56,500
to close all their stores.

1724
01:11:58,266 --> 01:11:59,266
Now I know this
comes as a shock,

1725
01:11:59,400 --> 01:12:01,900
and not the best time of year.

1726
01:12:02,033 --> 01:12:03,033
But you know what?

1727
01:12:03,166 --> 01:12:04,166
I'm gonna help each and
every single one of you

1728
01:12:04,300 --> 01:12:06,033
stay on your feet, I
promise you that, okay?

1729
01:12:08,500 --> 01:12:10,667
If you have any
questions at all,

1730
01:12:10,800 --> 01:12:13,800
anything, do not hesitate to
call me, write me, text me,

1731
01:12:13,934 --> 01:12:15,567
show up at my front door, okay?

1732
01:12:16,667 --> 01:12:18,700
Outside these four walls,
you're still my team.

1733
01:12:22,300 --> 01:12:24,133
That's it.

1734
01:12:32,166 --> 01:12:35,667
Matt, we're gonna find
you something, all right?

1735
01:12:37,066 --> 01:12:38,300
Thanks, boss.

1736
01:12:38,433 --> 01:12:40,967
Keep your chin up, all right?

1737
01:12:45,400 --> 01:12:47,934
Marta.

1738
01:12:50,967 --> 01:12:53,166
I am so sorry.

1739
01:12:53,300 --> 01:12:55,467
It's not your fault, Grant.

1740
01:12:55,600 --> 01:12:57,600
We'll figure something out.

1741
01:12:57,734 --> 01:13:00,100
We always do.

1742
01:13:00,233 --> 01:13:01,934
Yeah.

1743
01:13:07,967 --> 01:13:10,000
Hey.

1744
01:13:10,133 --> 01:13:11,333
Thanks for coming.

1745
01:13:11,467 --> 01:13:13,100
Just wanted you to
hear it from me.

1746
01:13:17,000 --> 01:13:19,000
Hey.

1747
01:13:19,133 --> 01:13:21,166
It's gonna be all right, Em,
okay?

1748
01:13:21,300 --> 01:13:23,500
But I don't understand.

1749
01:13:23,633 --> 01:13:26,266
We all made elf dust wishes.

1750
01:13:26,400 --> 01:13:29,567
I know.

1751
01:13:29,700 --> 01:13:30,700
I'll talk to her.

1752
01:13:31,967 --> 01:13:34,033
You okay?

1753
01:13:38,066 --> 01:13:39,867
Not really, no.

1754
01:13:40,000 --> 01:13:43,300
Well, there's always
Trinket Town.

1755
01:13:43,433 --> 01:13:45,333
Come on, not you, too.

1756
01:13:45,467 --> 01:13:46,633
We both know when we were kids

1757
01:13:46,767 --> 01:13:48,166
you always wanted to
run that place.

1758
01:13:48,300 --> 01:13:49,800
Izzy, that sounds crazy.

1759
01:13:49,934 --> 01:13:51,166
Especially considering
one of the largest

1760
01:13:51,300 --> 01:13:53,533
toy chains in the country
just closed all their stores.

1761
01:13:53,667 --> 01:13:55,400
No, it doesn't.

1762
01:13:55,533 --> 01:13:56,800
And yes, the world is
changing fast,

1763
01:13:56,934 --> 01:13:59,100
but you've always found a
way to set yourself apart.

1764
01:13:59,233 --> 01:14:02,600
You did it for this store,
you can do it again.

1765
01:14:02,734 --> 01:14:03,734
Maybe.

1766
01:14:05,166 --> 01:14:06,300
Look, I get it.

1767
01:14:06,433 --> 01:14:07,967
When I first adopted Emma,
you don't think I was nervous.

1768
01:14:08,100 --> 01:14:09,133
I was terrified.

1769
01:14:09,266 --> 01:14:11,133
I was worried that no
matter how much I loved her,

1770
01:14:11,266 --> 01:14:13,700
I'd never be able to give
her a traditional family.

1771
01:14:13,834 --> 01:14:15,734
You're a fantastic mom.

1772
01:14:15,867 --> 01:14:19,367
I try, but she's got you
and everyone else here.

1773
01:14:21,800 --> 01:14:24,066
And we made our own
family, she's thriving.

1774
01:14:24,200 --> 01:14:26,367
But I never would've known
how amazing this turned out,

1775
01:14:26,500 --> 01:14:27,934
if I hadn't given it a chance.

1776
01:14:32,033 --> 01:14:34,367
I get what you're saying.

1777
01:14:34,500 --> 01:14:38,100
But, it just wouldn't
be the same.

1778
01:14:38,233 --> 01:14:39,266
You know?

1779
01:14:39,400 --> 01:14:41,800
You gotta stop putting
Grandpa on that pedestal.

1780
01:14:41,934 --> 01:14:43,667
He was just a guy who loved kids

1781
01:14:43,800 --> 01:14:46,300
and wanted to create a place
that would inspire them.

1782
01:14:47,533 --> 01:14:48,867
Sounds like someone I know.

1783
01:14:50,834 --> 01:14:54,767
[dramatic orchestral music]

1784
01:15:02,066 --> 01:15:04,567
For the first time since
I've known you,

1785
01:15:04,700 --> 01:15:07,800
you went after something
you believed in.

1786
01:15:07,934 --> 01:15:09,300
And just because it
didn't work out

1787
01:15:09,433 --> 01:15:11,834
exactly how you had hoped,

1788
01:15:11,967 --> 01:15:12,967
doesn't mean you haven't been

1789
01:15:13,100 --> 01:15:16,200
the happiest I've ever
seen you before.

1790
01:15:16,333 --> 01:15:17,734
That's not failure.

1791
01:15:17,867 --> 01:15:19,367
That's growth.

1792
01:15:19,500 --> 01:15:20,367
You really think so?

1793
01:15:20,500 --> 01:15:22,533
Yes, absolutely.

1794
01:15:24,166 --> 01:15:28,600
And it's not even taking
into account all of this.

1795
01:15:32,633 --> 01:15:34,433
Are these your designs?

1796
01:15:34,567 --> 01:15:36,066
Grant made them.

1797
01:15:36,200 --> 01:15:39,066
He made these?

1798
01:15:39,200 --> 01:15:41,900
Wow, you've got this guy hooked.

1799
01:15:43,166 --> 01:15:44,266
Not anymore.

1800
01:15:44,400 --> 01:15:46,000
You should have seen
him look at me, Steph,

1801
01:15:46,133 --> 01:15:49,700
just disappointment in
every way imaginable.

1802
01:15:49,834 --> 01:15:51,600
That's not really fair.

1803
01:15:51,734 --> 01:15:53,667
You worked really hard to
save that store.

1804
01:15:53,800 --> 01:15:56,433
He wasn't even disappointed
about the store.

1805
01:15:56,567 --> 01:15:57,700
He wants me to quit my job

1806
01:15:57,834 --> 01:15:59,834
and focus on the toy
line full time.

1807
01:16:01,834 --> 01:16:03,333
I think that's a great idea.

1808
01:16:03,467 --> 01:16:04,333
No.

1809
01:16:04,467 --> 01:16:05,333
No.

1810
01:16:05,467 --> 01:16:06,433
Yes.

1811
01:16:06,567 --> 01:16:09,400
You could start online
and in a few small stores

1812
01:16:09,533 --> 01:16:11,033
with very little risk to you.

1813
01:16:12,734 --> 01:16:14,166
You really think I can do it?

1814
01:16:14,300 --> 01:16:15,834
Absolutely.

1815
01:16:15,967 --> 01:16:18,000
You're my Thelma.

1816
01:16:18,133 --> 01:16:19,834
I'm your Louise,
you're my Thelma.

1817
01:16:21,467 --> 01:16:22,567
I don't know.

1818
01:16:22,700 --> 01:16:24,867
I was just a kid when I dreamed
up being a toy designer.

1819
01:16:25,000 --> 01:16:27,767
Stop, you've wanted this
since you were a kid,

1820
01:16:27,900 --> 01:16:29,834
there's a big difference.

1821
01:16:30,900 --> 01:16:32,533
Just because something
doesn't seem practical

1822
01:16:32,667 --> 01:16:34,500
doesn't mean you can't do it.

1823
01:16:34,633 --> 01:16:37,266
You're allowed, even if you
think you're too grown up.

1824
01:16:38,834 --> 01:16:42,133
Now, grab a donut and your bag.

1825
01:16:42,266 --> 01:16:44,166
We are going to be
late for work.

1826
01:16:44,300 --> 01:16:45,667
Let's go.

1827
01:16:45,800 --> 01:16:48,967
Come on.

1828
01:16:49,100 --> 01:16:50,300
And as David just mentioned,

1829
01:16:50,433 --> 01:16:51,333
we will be shuttering

1830
01:16:51,467 --> 01:16:53,734
all our east coast stores
after Christmas,

1831
01:16:53,867 --> 01:16:57,433
just in time to launch
our Vegas flagship store

1832
01:16:57,567 --> 01:17:00,367
in the New Year, any questions
you know where to find me.

1833
01:17:00,500 --> 01:17:01,467
Enjoy your holiday.

1834
01:17:02,900 --> 01:17:03,900
Charlie?

1835
01:17:10,867 --> 01:17:13,066
Hey,

1836
01:17:13,200 --> 01:17:15,433
Charlie.

1837
01:17:15,567 --> 01:17:16,834
I'm sorry about store 24.

1838
01:17:16,967 --> 01:17:18,200
Yeah, me too.

1839
01:17:18,333 --> 01:17:19,700
It was a good call with
the flagship angle.

1840
01:17:19,834 --> 01:17:20,734
That was smart.

1841
01:17:20,867 --> 01:17:21,734
Thank you.

1842
01:17:21,867 --> 01:17:23,000
You certainly ran with it.

1843
01:17:23,133 --> 01:17:24,633
Well, I saw an opportunity

1844
01:17:24,767 --> 01:17:26,066
and I did what I
thought was best.

1845
01:17:26,200 --> 01:17:27,734
For who?

1846
01:17:27,867 --> 01:17:29,967
Look Charlie, I know you've
gotten close to those people,

1847
01:17:30,100 --> 01:17:31,433
but don't take it personally.

1848
01:17:31,567 --> 01:17:34,300
It's just business.

1849
01:17:34,433 --> 01:17:36,233
Maybe it shouldn't be.

1850
01:17:36,367 --> 01:17:37,400
Just stick with the numbers, Charlie,

1851
01:17:37,533 --> 01:17:39,467
that's what you're good at.

1852
01:17:39,600 --> 01:17:42,533
[soft piano music]

1853
01:17:55,467 --> 01:17:56,500
[Gertrude] Terrific.

1854
01:17:56,633 --> 01:17:58,100
I'll talk to you soon.

1855
01:17:59,266 --> 01:18:00,467
Do you have a moment?

1856
01:18:00,600 --> 01:18:01,600
Yes, of course.

1857
01:18:01,734 --> 01:18:03,500
Have a seat.

1858
01:18:03,633 --> 01:18:04,767
You know Charlie,

1859
01:18:04,900 --> 01:18:08,066
the board and I have just been
discussing personnel shifts.

1860
01:18:09,233 --> 01:18:11,400
We've been so excited about
the work you're doing,

1861
01:18:11,533 --> 01:18:13,133
and we're wondering
how you'd feel

1862
01:18:13,266 --> 01:18:16,033
about becoming VP of
data processing.

1863
01:18:18,467 --> 01:18:20,734
Wow.

1864
01:18:20,867 --> 01:18:23,633
We'd move you to an
office in Vegas.

1865
01:18:23,767 --> 01:18:25,700
I think you'd be a perfect fit.

1866
01:18:25,834 --> 01:18:29,000
Thank you.

1867
01:18:29,133 --> 01:18:30,333
But I have to say no.

1868
01:18:33,900 --> 01:18:35,266
I want to design toys.

1869
01:18:37,033 --> 01:18:38,600
I already do actually.

1870
01:18:39,900 --> 01:18:41,233
And I wanna do it full time.

1871
01:18:45,000 --> 01:18:46,100
I'm so sorry.

1872
01:18:48,633 --> 01:18:50,033
Don't you apologize.

1873
01:18:51,934 --> 01:18:54,533
Do what you want, and
whatever that is,

1874
01:18:54,667 --> 01:18:56,066
I know it'll be terrific.

1875
01:18:58,367 --> 01:19:00,433
Thank you.

1876
01:19:00,567 --> 01:19:02,834
You're welcome.

1877
01:19:05,867 --> 01:19:09,133
[light piano music]

1878
01:19:10,834 --> 01:19:12,500
So?

1879
01:19:12,633 --> 01:19:14,934
I did it, I quit.

1880
01:19:15,066 --> 01:19:19,834
What?

1881
01:19:19,967 --> 01:19:21,400
We're gonna need more donuts.

1882
01:19:21,533 --> 01:19:22,533
[laughing]

1883
01:19:37,266 --> 01:19:40,233
[sentimental music]

1884
01:19:47,433 --> 01:19:48,867
Hey, mom.

1885
01:19:49,000 --> 01:19:49,967
Yeah, honey?

1886
01:19:50,100 --> 01:19:51,734
Is the elf dust really magic?

1887
01:19:53,467 --> 01:19:55,100
Well, why do you ask that?

1888
01:19:55,233 --> 01:19:58,133
Because none of the wishes
I made this year came true.

1889
01:20:00,467 --> 01:20:02,000
Well,

1890
01:20:02,133 --> 01:20:03,934
just because it didn't
come true right away

1891
01:20:04,066 --> 01:20:06,200
doesn't mean it won't
come true eventually.

1892
01:20:06,333 --> 01:20:08,333
Some things take time.

1893
01:20:08,467 --> 01:20:10,100
It's Christmas Eve already.

1894
01:20:10,233 --> 01:20:11,200
I know, honey.

1895
01:20:12,667 --> 01:20:14,367
Hello?

1896
01:20:14,500 --> 01:20:15,367
Oh, hey Charlie.

1897
01:20:15,500 --> 01:20:16,367
Hey guys.

1898
01:20:16,500 --> 01:20:17,633
What can we get ya?

1899
01:20:17,767 --> 01:20:22,333
Nothing actually, I came
to give you something.

1900
01:20:22,467 --> 01:20:23,367
What is it?

1901
01:20:23,500 --> 01:20:24,700
Well, go on.

1902
01:20:24,834 --> 01:20:28,300
Open it.

1903
01:20:28,433 --> 01:20:29,734
No, way.

1904
01:20:29,867 --> 01:20:31,100
They're my first prototypes,

1905
01:20:31,233 --> 01:20:33,667
hand-carved by your
very own Uncle G.

1906
01:20:33,800 --> 01:20:35,100
Mommy, you see these?

1907
01:20:35,233 --> 01:20:37,100
I saw, it's amazing.

1908
01:20:37,233 --> 01:20:38,433
It's just like your drawing.

1909
01:20:38,567 --> 01:20:41,066
I designed them for you,
for your Santa house.

1910
01:20:41,200 --> 01:20:42,967
Thank you so much.

1911
01:20:43,100 --> 01:20:44,367
You're welcome so much.

1912
01:20:47,200 --> 01:20:50,133
See, mom, this is Santa,
and he's like Uncle G.

1913
01:20:51,333 --> 01:20:52,500
And this is Sally Claus.

1914
01:20:52,633 --> 01:20:54,266
She's just like you.

1915
01:20:54,400 --> 01:20:56,667
She's in charge of
all the elves.

1916
01:20:56,800 --> 01:20:58,633
And I'm Rudolph, obviously.

1917
01:20:58,767 --> 01:21:00,667
- Obviously.
- Obviously.

1918
01:21:03,500 --> 01:21:06,400
Charlie, you have no idea
how much this means to us.

1919
01:21:06,533 --> 01:21:07,500
Truly.

1920
01:21:07,633 --> 01:21:09,533
Emma is

1921
01:21:09,667 --> 01:21:10,900
a great kid.

1922
01:21:11,033 --> 01:21:12,433
I couldn't think of
anyone better

1923
01:21:12,567 --> 01:21:14,333
to try my new toy line out on.

1924
01:21:14,467 --> 01:21:18,000
Wait, so you don't work for
Big Teddy Toy Company anymore?

1925
01:21:18,133 --> 01:21:20,300
No, I don't.

1926
01:21:20,433 --> 01:21:22,533
I think I'm gonna need
some more candy cane bark.

1927
01:21:22,667 --> 01:21:24,533
Only if it's on the house,
this time.

1928
01:21:26,066 --> 01:21:29,500
[light orchestral music]

1929
01:21:45,100 --> 01:21:46,300
I don't know.

1930
01:21:48,233 --> 01:21:51,166
I think it should go here,
by the cash.

1931
01:22:05,533 --> 01:22:07,900
How'd you know I was here?

1932
01:22:08,033 --> 01:22:11,567
Izzy.

1933
01:22:11,700 --> 01:22:14,000
Another bribe.

1934
01:22:17,033 --> 01:22:19,734
Think she'd be upset if I
started selling this stuff here?

1935
01:22:19,867 --> 01:22:21,834
Does that mean what I
think it means?

1936
01:22:21,967 --> 01:22:23,667
Trinket Town, coming soon.

1937
01:22:24,900 --> 01:22:26,800
I'm so happy for you.

1938
01:22:26,934 --> 01:22:29,166
And it looks amazing in here.

1939
01:22:29,300 --> 01:22:31,567
Marta and Ryan are gonna
help me after the holidays.

1940
01:22:32,667 --> 01:22:34,500
Well, let me tell you
what I'm doing.

1941
01:22:35,934 --> 01:22:37,233
So right back there,

1942
01:22:37,367 --> 01:22:39,166
it's gonna be a permanent
crafting station.

1943
01:22:39,300 --> 01:22:42,166
Santa chair, that's gonna
stay out year round,

1944
01:22:42,300 --> 01:22:43,900
gonna turn it into the
new book nook.

1945
01:22:44,033 --> 01:22:44,967
Amazing.

1946
01:22:45,100 --> 01:22:47,133
Over here I'm gonna take
this wall out,

1947
01:22:47,266 --> 01:22:49,000
and put in a new and
improved play area.

1948
01:22:50,200 --> 01:22:51,767
No corporate displays
allowed of course.

1949
01:22:51,900 --> 01:22:52,867
Oh, obviously.

1950
01:22:56,533 --> 01:22:58,667
Charlie?

1951
01:22:58,800 --> 01:23:00,400
I'm sorry.

1952
01:23:00,533 --> 01:23:01,800
I have felt terrible
since you left.

1953
01:23:01,934 --> 01:23:05,166
I shouldn't have pushed you
so hard to quit your job.

1954
01:23:05,300 --> 01:23:06,166
I was just really-

1955
01:23:06,300 --> 01:23:08,033
Right.

1956
01:23:08,166 --> 01:23:09,300
You were right.

1957
01:23:11,166 --> 01:23:13,900
I quit my job.

1958
01:23:14,033 --> 01:23:17,066
I was so terrified to admit
that I wanted to design toys,

1959
01:23:17,200 --> 01:23:20,000
and you, well, you just
took it seriously

1960
01:23:20,133 --> 01:23:21,300
right from the beginning.

1961
01:23:23,734 --> 01:23:24,734
You're amazing, Grant.

1962
01:23:29,533 --> 01:23:33,400
[romantic orchestral music]

1963
01:23:36,800 --> 01:23:38,700
I'm serious though, I
don't have a job anymore.

1964
01:23:38,834 --> 01:23:41,967
So if you have shelf
space for a newbie,

1965
01:23:42,100 --> 01:23:43,367
I'd be super appreciative.

1966
01:23:46,433 --> 01:23:48,266
Remember that elf dust
story I told?

1967
01:23:48,400 --> 01:23:49,967
Of course.

1968
01:23:50,100 --> 01:23:52,934
The green and red tights
were really unforgettable.

1969
01:23:54,834 --> 01:23:57,033
I wished for this.

1970
01:23:57,166 --> 01:23:58,300
You and me.

1971
01:23:58,433 --> 01:23:59,567
You didn't.

1972
01:23:59,700 --> 01:24:00,800
I did.

1973
01:24:02,000 --> 01:24:03,000
Wow.

1974
01:24:07,400 --> 01:24:08,400
So did I.

1975
01:24:10,567 --> 01:24:14,400
[romantic orchestral music]

1976
01:24:20,233 --> 01:24:23,467
[bright holiday music]